Associate, Driver Management
Dhaka
City Teams – Bangladesh /
Full-time /
On-site
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!
Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.
Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have the ambition to build an international brand by establishing an even more global presence.
We seek a dynamic Associate, Driver Management, Driver Operations to spearhead our driver activation, management & growth efforts.
Think you are up for it? Apply now!
Note: Only shortlisted candidates will be contacted.
What You'll Do:
- Driver Activation: Analyze real-time and historical order data to identify high-demand zones and activate drivers accordingly, ensuring sufficient supply for order fulfillment. Provide onboarding support and coordinate with Sales, Customer Service, and Operations for smooth driver deployment.
- Driver Income Growth [Driver Productivity]: Monitor daily performance and implement targeted strategies to help drivers increase their completed orders and earnings. Promote high-earning opportunities through in-app educational content and replicate best practices from top performers.
- Driver Retention & Reactivation: Identify churned or inactive drivers, and address engagement gaps by designing reactivation and retention campaigns—including incentives, missions, and in-app content. Coordinate with the HQ team on incentive planning, suggest improvements based on campaign data, and maintain driver communication across app, WhatsApp, SMS, and calls. Regularly report on campaign performance and key retention metrics.
What We Seek:
- Collaborative attitude: Work closely with the Local Onboarding Team, Driver Education & Quality Team, and HQ team to identify target driver cohorts, understand demand, and co-create effective FTA (first-time activation) driver missions.
- Data-driven: Use available dashboards and request ad-hoc data to define driver cohorts, track performance, and plan missions based on driver availability by district and time.
- Communication and persuading skills: Confidently engage with drivers and corporate clients, managing expectations and encouraging long-term engagement despite initial challenges.
- Fostering collaboration: Must be able to coordinate cross-functionally with other subdivisions of Supply, Sales, and Marketing teams to align on KYC, driver incentives, and upcoming campaigns that impact fulfilment and response rate.
What You'll Need:
- Bachelor's Degree in any discipline (preferably in supply chain or marketing)
- Excellent data-related skills with knowledge of relevant tools and platforms (mostly in Microsoft Excel & Google Sheets)
- Strong communication and presentation skills.
- Minimum of 1 year of experience in a similar role.
- Previous experience in driver/community management
- Proficient in Google Workspace (Docs, Sheets, Slides, Forms)
- Proficient in handling and analyzing data
To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice
