Driver Operations Associate (Project Based)
Manila
City Teams – Philippines /
Contract /
On-site
(Project-Based Employment)
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday.
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter.
Job Summary
The Manual Auto-Assignment Associate will support Lalamove’s real-time order-matching operations by manually assigning ride or delivery bookings to available partner drivers. This role is critical in addressing system limitations, especially during high-demand periods, and improving overall response and fulfillment rates to enhance customer satisfaction.
What you’ll do:
● Monitor high-priority and low-supply zones during peak hours.
● Manually assign bookings to appropriate partner drivers in real-time using internal tools.
● Ensure accurate tagging and tracking of matched and unmatched orders.
● Document issues that hinder successful matching (e.g., unresponsive drivers, system glitches).
● Support reporting needs related to response rate, match rate, and performance of manual intervention.
● Provide insights and feedback to optimize the manual matching process.
● Maintain communication etiquette and data confidentiality in all assignments
What you’ll need:
● College graduate or currently pursuing a degree (preferred but not required).
● Experience in customer service, dispatching, logistics, or operations is an advantage.
● Familiarity with the Lalamove platform or ride-hailing/delivery operations is a plus.
● Strong multitasking skills and attention to detail.
● Comfortable working with dashboards and basic reporting tools (Excel/Google Sheets).
● Willingness to work on shifting schedules, especially during peak hours.
(Project-Based Employment)
