Customer Service Associates (Local; BPO ; Blended - Chat / Voice)
Manila
City Teams – Philippines /
Full-time /
On-site
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We are a tech-enabled delivery company that offers customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it.
We are now operating in Asia and LATAM. Our aspirations don’t stop there as our model has the ability to transform how goods moved in any city worldwide. Backed by a team of experienced entrepreneurs, Lalamove offers a great place to add real value because you get real ownership of what you do. Come work with energetic, dynamic individuals, and play a critical role in disrupting the entire logistics market in a cutting-edge tech company.
This Customer Service Associate role is one of the most important positions in our company as you have the most touch points with our customers and drivers. You’re expected to answer every call and be our Lalamove ambassador. Our customers and drivers’ excellent experience solely depends on you.
This role will require you to be comfortable with answering the customer’s and driver’s queries with an open and patient mind. It is important that you provide excellent customer service in a timely manner.
If you scream “passionate customer service professional”, we want you!
What You'll Do:
- Assisting of customer orders, reassigning of transaction, modification etc. for fulfillment rate purposes.
- Handle and resolve complaints both for drivers and users in thoughtful and professional manner.
- Submit tickets for escalated concerns such as damaged/missing items, undelivered orders etc.
- Performs other duties that may be assigned by management from time to time.
What You'll Need:
- Has experience in handling voice and chat channels.
- For chats experience, agents should have handled multiple concurrencies assisting customers.
- Must be amenable to working onsite in the Paranaque Integrated Terminal Exchange
To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice
To learn more about Lalamove Philippines, please visit follow our LinkedIn Page: www.linkedin.com/company/lalamove/
