Driver Operations Quality Assurance
Bangkok
City Teams – Thailand /
Full-time /
On-site
At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head-on to find the most innovative solutions for the world’s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can. We have massively scaled our efforts across Asia and now have our sights on taking our best-in-class technology to the rest of the world. And we need your help to get us there!
What you’ll do
- Operations Associate responsibilities include completing various administrative tasks, enforcing the organization’s policies and standards, and assisting with recruitment activities.
- Responsible for defining the performance standards and indicators that will be used to measure and evaluate the performance of a driver. These standards should be SMART: specific, measurable, achievable, relevant and time-bound
- Ultimately, you will work with various departments across the organization to ensure all administrative and operational tasks are completed as needed.
- Be able to read through the dashboard and be able to do basic mathematics.
- Providing insights and recommendations to business stakeholders along with an action plan to drive business value
- Design and implement performance management programs that align with the company's strategic goals.
- Identify skill gaps and recommend appropriate training programs to both drivers and own staffs
- Conduct drivers performance evaluations and provide actionable feedback.
- Setup call agent SOP and in charge of call agent quality.
- Achieve total alignment with local teams when executing new initiatives.
- Implement tools (e.g., Power BI or web-analysis dashboards) that help data consumers to extract, analyze, and visualize data faster and better through data pipelines
- Exceed individual and team targets & KPI'sRequirements.
What you’ll need
- At least 3 years experience in Supply Chain or Fleet management service or any related field.
- Good command in English (Reading,Speaking, Writing & Listening)
- Experience and familiarity with Spreadsheet, Microsoft Excel, and PowerPoint.
- Good team player and responsible
- A start-up mindset, willing to work hard, and do whatever it takes to get things done sometimes under pressure, but usually in a dynamic environment!.
- Willing to learn about new concepts and methodologies.
To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice
สำหรับผู้สมัครทุกคน ลาลามูฟ เคารพในความเป็นส่วนตัวของคุณและมุ่งมั่นที่จะปกป้องข้อมูลส่วนบุคคลของคุณ
ประกาศนี้จะแจ้งให้คุณทราบว่าเราจะใช้ข้อมูลส่วนบุคคลของคุณอย่างไร,อธิบายสิทธิความเป็นส่วนตัวของคุณ และการคุ้มครองตามกฎหมายเมื่อคุณสมัครงานกับเรา โปรดใช้เวลาอ่านและทำความเข้าใจประกาศนี้
