Driver Operations Associate
Hanoi
City Teams – Vietnam /
Full-time /
On-site
Company Intro
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.
Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.
We are looking for a Driver Operations Associate, based in Hanoi, with high energy, quick thinking individuals who will play a vital role in ensuring a seamless experience for driver partners.
What you’ll do
- Install Lalamove stickers on the driver partner’s vehicles and ensure that the sticker is well handled and follows the agreed standard for each type of vehicle.
- Lead fleet training as well as manage drivers to deliver exceptional customer experiences while adhering to agreed-upon SOPs and SLAs.
- Participate and collaborate with all sub-functional teams in the Driver Operations Department and other cross-functional departments to ensure the flow of information to all driver partners is being handled efficiently.
- Track and monito the stock management for new driver partners and other relevant activities (Stickers, Lalabag, helmets, jackets, etc.)
- Generate new ideas and improve all processes continuously in optimizing processing time of daily tasks.
- Special/ad-hoc projects will be assigned by Line Manager/ Department Manager
- Time of work: Monday to Friday (9:00 AM to 6:00 PM), and Saturday (9:00 AM to 1:00 PM)
- Work location: 13th Floor, Han Viet Tower, 203 Minh Khai Street, Minh Khai Ward, Hai Ba Trung District, Hanoi.
What we seek
- An outgoing and open-minded personality that can interact and influence people with different profiles (age, nationality, experience, background);
- An ambitious individual who has a go getter attitude to bring solutions and ideas to our daily operations needs;
- Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality;
- Autonomous and adaptable attitude to cope with an ever-changing working environment.
What you’ll need
- Education: A degree in a relevant field is preferred.
- Recent graduates and final year students are encouraged to apply.
- Proven experience in operations within the logistics, e-commerce, FMCG, or F&B industries is preferred.
- Familiarity of using applications on smartphones.
- Physically fit and able to work efficiently, diligently, and honestly.
- Outgoing, collaborative, responsible, and well-organized individuals are preferred.
