Driver Operations Manager - Hanoi

Hanoi /
City Teams – Vietnam /
/ On-site
At Lalamove, we believe in providing excellent, high quality and efficient services to our community of drivers. It is an integral feature of our product experience. If you are task oriented, love managing people, operationally savvy and enjoy taking a strategic approach to solving problems, this is the role for you!

Currently, we are seeking a high caliber Driver Operations Manager based in Hanoi, Vietnam as we continue to expand our presence and capabilities across SEA. Quick wits, problem solving and a team first mentality will be critical to your success.  This role is a unique opportunity to have a measurable impact on your city through the growth and optimization of the driver population on the Lalamove platform.

Main Responsibilities

    • Driver operations: constantly maintain an over-supplying effort by keeping a healthy pipeline of leads, by efficiently scheduling and training and effectively retaining drivers on the platform
    • Community management: actively moderate (bring people together), leverage, provide incentives and lead the driver community to shape the best service quality to users and the best worth for drivers
    • Driver operations standards: identify, build and implement standard operating procedures (SOPs) and policies to support the activity and solve or prevent issues from occurring
    • Performance: regularly track the efficiency of the team and the service quality provided to the network, and deploy corrective/improvement actions

What We Seek

    • Leadership skills to deal with a large and diverse driver community in Hanoi
    • Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality
    • Strong integrity to make the best decisions for the company in every situation and stand firm without compromising
    • Data-driven to identify leverages and make the best decisions for the business in every situation

What You Need

    • Degree holder with at least 2 years of operational/leadership experience, preferably in a logistics/e-commerce fulfillment environment
    • Knowledge and understanding of mobile and web technologies
    • Proven track record of hands on leadership experience through managing sizable teams
    • Strong empathy to understand the needs of drivers and users. Calm under pressure. You have excellent organizational skills, integrity, and great follow-through on tasks
    • Vietnamese national with fluency in English and Vietnamese
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