Account Management Associate - HCMC
Ho Chi Minh City
City Teams – Vietnam /
Full-time /
On-site
Company Intro
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.
Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.
Job Summary
We are looking for a confident, forward-thinking Associate, Account Management who can work well under pressure and who exhibits a spirit of excellence to generate our business.
What you’ll do
- Mainly responsible for Account Management (AM) Group KPI in revenue & maintain relationships with key accounts and customer visits according to set tiers of corporate customers to generate sales volumes & revenues through upselling, retention, and reactivation activities;
- Working closely and coordinating with internal stakeholders in handling service failure, billing issues, customer complaints, and other inquiries;Roll out periodic surveys on existing corporate customer cohorts from time to time to identify market insights;
- Collaborating with the marketing department on regular and seasonal campaigns and oversee the overall campaign timeline to ensure the integration plan is finished as committed to expected output quality;
- Generating weekly, monthly and quarterly performance reports to provide key learnings, feedback (trends, patterns, irregularity), actionable insights and actions are needed to support the growth of your department.
What we seek
- Self-motivated, proactive, take ownership and personal responsibility;
- Hard & smart working, friendly team player, enthusiastic and adaptable;
- Fast learner, Can-do attitude, Straightforward, Simplify;
What you’ll need
- Bachelor/ College's degree, preferably in marketing or business related subjects;
- Min 2 years solid experience in working experience in sales, account management, & customer support;
- Good sense with product flow & merchant solutions; high skill in campaign management;
- Able to work independently and work under tight deadlines;
- Proficiency in written Vietnamese & English;
- Good knowledge of MS Excel, Word and PowerPoint
₫10,000,000 - ₫12,000,000 a month
