Account Management Associate
Kuala Lumpur
City Teams – Malaysia /
Full-time /
On-site
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!
Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.
Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.
Are you a result-oriented individual with a passion for account management? Do you enjoy building and maintaining relationships with key clients? Join our dynamic team and play a pivotal role in driving account growth and fostering client relationships at Lalamove. Apply now to embark on an exciting career path in account management!
What you’ll do
- Solution selling: Drive corporate account growth by constantly seeking new opportunities to develop, expand, and strengthen relationships with key clients.
- Act as the primary point of contact for key clients, providing the necessary support and addressing their needs.
- Analyze data to identify growth and profitability opportunities for both clients and Lalamove.
- Collaborate cross-functionally with departments such as Marketing, Operations, and Customer Service to initiate new initiatives and resolve challenges.
- Prepare comprehensive weekly business review reports for key accounts.
What we seek
- Excellent communication and interpersonal skills to establish and nurture relationships with corporate key clients and various departments within Lalamove
- Results-driven mindset with a data-oriented approach to problem-solving
- Strong organizational skills, capable of managing multiple accounts simultaneously
- Ability to thrive in a fast-paced environment as a collaborative team player
- Intermediate data analysis skills
What you’ll need
- Bachelor’s degree in Business Administration, Marketing, or any related field
- Minimum of 2 years experience in Account Management or Client Servicing within a similar industry
