Account Manager

Philippines /
Sales & Business Development – Accounts Management /
Full Time
Lamudi Group is an online real estate marketplace with active operations penetrating the majority of the market in Mexico, Philippines and Indonesia. We were founded in 2014 and recently acquired by an established investor in the real estate industry, EMPG Group. Lamudi has been pushing boundaries in the PropTechspace and is looking at dominating the Asian market with new products and services that will service the growing need in the real estate business.

The opportunity:

As the Account Manager of Lamudi, your mission is to ensure that Lamudi clients stay our clients for their entire time as a professional in real estate - and you shall make sure it will be this way by providing the best level of customer service.

You are great at:

    • Client onboarding and training in the usage of the website (through phone)
    • Assisting in the (re-) collection/updating of clients' property listings
    • Monthly touchpoint/call with each client to ensure top customer service level
    • Ensuring all client concerns & complaints are addressed and ideally solved within 24 hours of the complaint
    • Ensuring up to date payments of all clients
    • Administrating of all activities + results in Salesforce & other trackers

What it takes:

    • Very strong communicator both in written and verbal skills (particularly over the phone)
    • Good at building + maintaining relationships
    • Very strong sales & negotiation skills
    • Fluency in spoken & written English
    • Well-organized and structured working style
    • Team Player