CUSTOMER OPERATION SUPPORT
Jakarta
Operations – Customer Service /
Full Time /
About Lamudi
Our mission is to provide any Indonesian the most trustworthy and reliable way to buy a property. We do this by using technology to empower 10,000+ real estate agents and 100's property developers by connecting them to millions of prospective buyers previously beyond their reach. Lamudi.co.id is a property technology company that aims to enable and support all parties along the property seeking, buying, and selling process from our range of products and services.
About the Challenge
Do you live by demonstrating "the smiling voice"? Are you a people person who loves to communicate over the phone? Are you a keen problem solver, and is no request too much?
As our Customer Operation Support your role is to facilitate the communication between Lamudi and it’s end-users. The customer service representative is responsible to handle inquiries and/or complaints and provide solutions in the most-effective and timely manner to represent the company in the best possible way experience.
About Lamudi
Our mission is to provide any Indonesian the most trustworthy and reliable way to buy a property. We do this by using technology to empower 10,000+ real estate agents and 100's property developers by connecting them to millions of prospective buyers previously beyond their reach.
What a day at work for you will look like:
- You will provide AAA service on the phone to make potential customers enthusiastic about our product
- You will provide outstanding communication to provide support in finding more properties matching user requirements
- You will work diligently, full of energy, towards the team's SLA
- You will manage your pipeline in our CRM (Salesforce) and keeping management up to date of your progress
Is this you?
- Can do attitude: Sees solutions and is able to act upon them
- A nurturing, caring approach: Proud to give the customer the best experience possible
- Resilient: No harsh conversation can get them demotivated
- Excellent communicator: Able to speak clearly and directly through a friendly tone which can convey respect and empathy
- Eye for detail: makes 0 mistakes
- You have at least a Bachelor degree from reputable University
- You have minimum 1-year work experience in Customer Service
- You have a commitment to the job and you are excited to work in a fast-growing startup
- You are eager to learn and willing to go beyond the job description
Our selection procedure in a nutshell
The position reports to Customer Operations Manager. During the interview process you will meet him/her, as well as a few business stakeholders and Management Team members.
If you want to become a part of our highly motivated, international team, please click on the 'Apply Now' button to send us your application! We are looking forward to hearing from you!
