Customer Service Representative

Philippines
Lamudi PH – Customer Service
Full Time
Mission: The Customer Service Representative/Lead screener shall be responsible for following up on all leads. They shall screen all leads, eligible for screening and match the homebuyer’s requirements with the available listings. For Key accounts, they qualify leads and communicate the status of the leads with the individual clients. They shall possess a high level of communication and coordination skills to facilitate the seamless flow of data between Lamudi & clients and should be customer-oriented at all times.

Responsibilities

    • Screen all leads
    • Connect buyers and sellers
    • Screen Key Account Leads & communicate leads with client
    • Prepare and communicate key client information with other departments, notably Account Management & Sales
    • Update leads database
    • Constant communication and feedback with clients, sales and account management

Accountabilities:

    • Client Lead Volume satisfaction
    • Client and Sales communication
    • Documentation and Reporting

Key Competencies:

    • Open for fresh graduates
    • Quality Oriented
    • Outgoing
    • Communicative
    • Self-disciplined
    • Customer-oriented
    • Team Player
    • Technical
    • Responsible