TELESALES RENEWAL (RETENTION/ACCOUNT MANAGEMENT)
Jakarta
Broker Classifieds – Broker Sales /
Full Time /
Hybrid
About Lamudi
Our mission is to provide any Indonesian the most trustworthy and reliable way to buy a property. We do this by using technology to empower 10,000+ real estate agents and 100's property developers by connecting them to millions of prospective buyers previously beyond their reach. Lamudi.co.id is a property technology company that aims to enable and support all parties along the property seeking, buying, and selling process from our range of products and services.
About the challenge
Do you have great communication skills? Are you interested to learn more about account management & telesales, and develop skills for a successful career in sales, account management or customer service? Are you looking for a great place to start or further your career? If yes, roll up your sleeves because we have an interesting position for you!
In this opportunity, you will be trained to develop yourself as a Telemarketer and will learn a lot about telesales renewal, account management & customer service. Your role is to facilitate the communication between Lamudi and it’s end-users, and provide excellent customer service all the way through.
About Lamudi
Our mission is to provide any Indonesian the most trustworthy and reliable way to buy a property. We do this by using technology to empower 10,000+ real estate agents and 100's property developers by connecting them to millions of prospective buyers previously beyond their reach.
Apa yang anda lakukan sebagai Telesales Renewal?
- Account Management: Menjadi partner bagi pelanggan yang sudah berlangganan produk iklan Lamudi semenjak periode berlangganan dimulai sampai dengan selesai, dan membantu memberikan solusi bagi pelanggan ketika menghadapi permasalahan teknis
- Upselling: Mengajak pelanggan untuk menambahkan produk tambahan atau besaran paket dari paket awal yang telah dibeli oleh pelanggan
- Renewal: Membangun hubungan baik dan memastikan pelanggan tetap menggunakan jasa layanan iklan berlangganan Lamudi.
- Customer Database Management: Memastikan data di CRM (Salesforce) lengkap dan selalu diperbarui
Is this you?
- Minimal pendidikan SMA/SMK, Fresh Graduate D3/S1 dengan pengalaman organisasi dipersilakan melamar
- Memiliki minimal pengalaman 1 tahun sebagai Telesales / Renewal / Account Management
- Mampu berkomitmen terhadap pekerjaan yang diberikan serta tertarik untuk bekerja dilingkungan Start-up dan ritme kerja yang cepat
- Mau belajar mengenai hal baru dan melakukan hal-hal melebihi daftar pekerjaan yang diberikan
- Excellent pitching and sales skills: Karena pekerjaan ini akan membuat anda harus melakukan negosiasi dengan pelanggan, kami mencari individu yang mampu meyakinkan pelanggan kami dalam cara yang terstruktur dan menyenangkan
- Clear view of career path: Kami berharap semua team member kami berkembang secara optimal, kami mencari individu yang memiliki pandangan yang jelas mengenai career dan pekerjaan yang akan dilakukan di masa yang akan datang
- Good analytical thinking: Posisi ini membutuhkan individu dengan kemampuan analisa yang baik untuk memberikan saran dan solusi yang relevan bagi pelanggan
- Resilient: Tidak mudah menyerah dengan penolakan
- Can-do attitude: Mau belajar dan mencoba sesuatu yang baru, bahkan ketika anda tidak percaya diri
- Excellent communicator: Mampu berkomunikasi secara jelas dan efektif
- Smiling voice: Memiliki intonasi suara yang ramah dan bersahabat dalam berkomunikasi melalui telepon
Our selection procedure in a nutshell
The position reports to Broker Classified Manager. During the interview process you will meet him/her, as well as a few business stakeholders and Management Team members.
If you want to become a part of our highly motivated, international team, please click on the 'Apply Now' button to send us your application! We are looking forward to hearing from you!
