Jr. Retention Manager

Philippines
Lamudi PH – Accounts Management
Our goal at Lamudi is to help everyone find their dream property online. As our business grows, so does our ability to help people.

As a Retention Lead, you are responsible for overseeing retention activities. The goal is to maximize the long term value of clients by building relationships with broker clients and ensuring that clients are perfectly satisfied with the service and value we provide in order to retain existing clients.

    • Client retention by renewing clients.
    • Collection of payments and if applicable, open invoices.
    • 100% coverage of all expired and expiring accounts that is part of the monthly target.
    • Close coordination with Account Management team and understanding the historical performance of the account during the subscription.
    • Identifies red alert accounts and advises Head of Account Management.
    • Administration of all activities + results in Salesforce.