CLIENT SUCCESS SPECIALIST
Sales & Business Development – Client Success /
About the challenge
Are you a born multitask-er? Are you organized, detailed, and service-oriented? Are you a digital savvy, meaning you are able to quickly master new technologies and in particular digital media?
We are currently in the process of looking for a Client Success Specialist to join our growing team. You will be our front-line in supporting our big B2B clients. You will play a critical role in ensuring client success by collaborating with cross-functional teams to develop and execute engaging multi-channel marketing campaigns. You will be a generalist, a project manager while also maintaining client relations.
Our mission is to provide any Indonesian the most trustworthy and reliable way to buy a property. We do this by using technology to empower 10,000+ real estate agents and 100's property developers by connecting them to millions of prospective buyers previously beyond their reach.
What a day at work for you will look like:
- You will work closely with the Business Development team to successfully onboard new clients and help develop effective digital marketing campaigns
- You will make a prioritize and manage multiple complex projects concurrently
- You will understand client needs and requirements, making a plan to meet all the client requirements and making sure the internal teams execute your plan
- You will carry out some 'hands-on' elements such as analyzing and drawing insight from creative teams, performance marketing, and content teams
- You will analyze client campaign performance, preparing and giving presentations to the client to discuss results
- You will analysis and optimize the campaign to generate growth, and ensure the highest level of client satisfaction
Is this you?
- A client success mindset: Demonstrates outstanding account management skills and understanding of the needs of the customer
- Ambitious and self-driven: Leads by example, brings the fire to work every single day
- A commercial mind: Loves providing customer service whilst always on the lookout for the opportunity to up-sell our product/service
- A bachelor degree from reputable Indonesian university or foreign university
- 3-5 years of work experience in client success, account management, consulting, project management or equivalent role
- Experienced in project management skills, great multitask-er who gets things done
- Detail-oriented with the ability to develop activities based upon proactive analysis of client needs
- Demonstrated ability to influence and direct client activities
- Effective problem solving, collaboration, and influencing skills are crucial for the position
- Social/digital media savvy
- Well organized & structured working style
- Eye for detail
Our selection procedure in a nutshell
The position reports to Client Success Manager. During the interview process you will meet him/her, as well as a few business stakeholders and Management Team members.
If you want to become a part of our highly motivated, international team, please click on the 'Apply Now' button to send us your application! We are looking forward to hearing from you!