Job Title: Call Center Representative

Location: Rockville, MD

Job Type: 4 month contract to hire position – after 4 months it would be a hybrid position

Pay $26-29/hr

We are seeking a friendly, motivated, and customer-focused Call Center Representative to join our team. In this role, you will be the first point of contact for our customers, handling inbound and/or outbound calls, answering questions, resolving issues, and providing exceptional service to ensure a positive customer experience.

·        Handle a high volume of inbound/outbound calls in a professional manner

·        Assist customers with account inquiries, billing issues, troubleshooting, or order processing

·        Document customer interactions in the company’s CRM system

·        Escalate complex issues to supervisors or specialized departments as needed

·        Meet or exceed individual and team performance metrics (e.g., call quality, resolution time, customer satisfaction)

·        Some college, Associate’s or Bachelor’s degree a plus

·        Previous customer service or call center experience preferred but not required

·        Excellent verbal communication, active listening, and problem-solving skills

·        Ability to stay calm under pressure and handle challenging situations with empathy

·        Comfortable working with computers, call center software, and CRM systems

·        Strong organizational skills and attention to detail

·        Availability to work flexible shifts, including evenings, weekends, or holidays if needed

·        Competitive hourly wage + performance bonuses

·        Health, dental, and vision benefits [if applicable]

·        Paid time off and holiday pay

·        On-the-job training and career development opportunities

·        Supportive team environment with opportunities for advancement

$26 - $29 an hour