Applicant Services Representative
Rockville, MD
Client Opportunities – Administrative Openings /
Full Time /
On-site
We are seeking two (2) Applicant Services Representatives to support a growing team in the employee benefits and pension administration space. This is a customer service–focused position ideal for candidates with experience in processing benefit applications and providing high-quality participant support.
Applicants should be detail-oriented, professional, and comfortable working in a structured, compliance-focused environment. This is an on-site position with potential for permanent placement.
Key Responsibilities
- Process and review participant applications, status requests, and supporting documentation
- Validate legal documents (e.g., divorce decrees) and verify eligibility
- Communicate with applicants to clarify missing or inaccurate information
- Calculate benefits and prepare necessary correspondence
- Research and reconcile participant records, including Social Security history and employment data
- Submit applications for final approval or rejection
- Provide back-up support for the contact center as needed
- Accurately manage and complete a high volume of tasks on a daily basis
- Collaborate regularly with supervisors and internal departments
Qualifications
- Bachelor’s degree or equivalent experience required
- 2+ years of experience in benefits administration preferred
- Familiarity with Taft-Hartley Trust Funds is a plus
- Strong verbal and written communication skills
- Proven ability to handle sensitive and complex participant interactions with empathy and accuracy
- Ability to work independently while maintaining a cooperative and team-oriented approach
- High attention to detail and strong organizational skills
$25 - $30 an hour
