Responsibilities:

• Advanced Client Consultation & Support:
• Provide expert-level technical support and troubleshooting for complex issues related to servers, networks, cloud environments, and cybersecurity.
• Perform in-depth assessments of client IT infrastructure and develop strategic plans to align technology with business objectives.
• Act as a senior technical advisor, guiding clients through technology decisions and implementations.
• Systems & Network Design and Implementation:
• Lead the design, deployment, and management of advanced IT solutions, including server and network infrastructure, virtualization, cloud services (AWS, Azure), and security protocols.
• Manage complex IT projects from inception to completion, ensuring they are delivered on time, within scope, and within budget.
• Technical Leadership:
• Mentor and provide guidance to junior consultants and technical staff, fostering a collaborative and knowledge-sharing environment.
• Stay current with industry trends, emerging technologies, and best practices to continuously improve service offerings.
• Client Relationship Management:
• Develop and maintain strong relationships with key clients, ensuring high levels of customer satisfaction and retention.
• Conduct regular client reviews to assess IT performance, identify areas for improvement, and propose new solutions or upgrades.
• Security & Compliance:
• Ensure that client systems adhere to industry-standard security practices and compliance regulations.
• Implement and manage cybersecurity measures, including firewalls, intrusion detection systems, and endpoint protection.