Customer Service Representative (Data Entry/ Accounting)
Rockville, MD
Client Opportunities – Call Center / Customer Service Openings /
Contract -to - Hire /
On-site
Position Summary:
We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to join our team. The ideal candidate will have excellent communication skills, a strong work ethic, and a commitment to providing exceptional service. Experience in data entry, accounting, or banking is a plus and will be highly valued in this role. This is a 4.5 month contract to hire, candidates are eligible for hybrid flexibility after 6 months.
Responsibilities:
- Provide prompt, courteous, and efficient support to customers via phone, email, and chat
- Address customer inquiries, resolve complaints, and ensure customer satisfaction
- Accurately input and maintain customer information and transaction records in internal systems
- Assist with order processing, account updates, and billing-related questions
- Work closely with internal departments to resolve customer issues quickly and thoroughly
- Identify opportunities to improve service processes and customer experiences
- Maintain compliance with company policies and industry regulations
$22 - $27 an hour
