Temp Call Center Representative
Rockville, MD
Client Opportunities – Call Center / Customer Service Openings /
Contract /
On-site
Position Summary:
We are seeking a friendly, customer-focused Call Center Representative to handle inbound and/or outbound customer calls with professionalism and efficiency. The ideal candidate will be able to communicate effectively, resolve customer issues, and maintain a positive customer experience in a fast-paced environment. This is a contract until March 2026.
Responsiibilities:
- Answer incoming customer calls and respond to inquiries regarding products, services, or billing.
- Make outbound calls to follow up on customer inquiries, conduct surveys, or support sales initiatives.
- Resolve customer concerns efficiently and accurately, escalating complex issues to the appropriate department when necessary.
- Maintain up-to-date knowledge of products, services, policies, and procedures.
- Document all interactions accurately in the CRM or call center software.
- Meet or exceed individual and team performance metrics (e.g., call handling time, customer satisfaction).
- Adhere to call scripts, quality standards, and company policies.
- Collaborate with team members and other departments to ensure a seamless customer experience.
$24 - $28 an hour
