Call Center Representative

Rockville, MD
Client Opportunities – Call Center / Customer Service Openings /
Contract -to - Hire /
On-site
Position Summary:

We are seeking a friendly, customer-focused Call Center Representative to handle inbound and/or outbound customer calls with professionalism and efficiency. The ideal candidate will be able to communicate effectively, resolve customer issues, and maintain a positive customer experience in a fast-paced environment. This is a 4.5 month contract to hire, eligible for hybrid flexibility after 6 months.

Responsibilities:

    • Answer incoming customer calls and respond to inquiries regarding products, services, or billing.
    • Make outbound calls to follow up on customer inquiries, conduct surveys, or support sales initiatives.
    • Resolve customer concerns efficiently and accurately, escalating complex issues to the appropriate department when necessary.
    • Maintain up-to-date knowledge of products, services, policies, and procedures.
    • Document all interactions accurately in the CRM or call center software.
    • Meet or exceed individual and team performance metrics (e.g., call handling time, customer satisfaction).
    • Adhere to call scripts, quality standards, and company policies.
    • Collaborate with team members and other departments to ensure a seamless customer experience.
$22 - $28 an hour