Temporary IT Support Specialist
Frederick , MD
Client Opportunities – Information Technology /
Contract /
On-site
We are seeking a Temporary IT Support Specialist with a strong focus on multi-factor authentication (MFA) support and implementation. This role will assist employees with MFA setup on mobile and desktop devices, provide troubleshooting for login/authentication issues, and ensure users successfully adopt MFA security measures. The ideal candidate has excellent customer service skills and technical troubleshooting experience.
This role is fully onsite in the Frederick MD area
This is a 2-4 month contract position, salary $20-24/hr
Responsibilities:
- Guide employees through MFA enrollment and setup on mobile devices and applications.
- Provide first-line support for MFA-related issues, including password resets, push notifications, authenticator apps, and token usage.
- Document MFA support requests and resolutions in the IT ticketing system.
- Escalate complex technical issues to senior IT or security staff when necessary.
- Ensure compliance with company IT security policies and procedures.
$20 - $24 an hour
