Service Manager - Women Services
St Kilda East, Victoria
Homelessness Solutions and Impact – Foundational Support - Women Services /
Maximum-Term - Enterprise Agreement Role /
On-site
Why join Launch Housing
Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and we're striving to be the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.
Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.
Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role. Sustaining the Health & Well-being of our staff is our priority. We provide high-quality training & supervision, Wellbeing Days, and access to Employee Assistance Program.
Our permanent and fixed-term employee benefits include:
• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave and study leave
• Flexible working arrangements
• Purchased leave
• 17.5% leave loading
• 8 weeks’ gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax-free by salary packaging your personal expenses
• Additional tax-free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment
About the opportunity:
The role oversees the day-to-day operational management of all services delivered from the Women Services site, including the Women’s only Crisis Supported Accommodation, transitional support programs such as the Pregnancy Outreach Program, and the Cornelia Program ensuring operational goals and practice’ standards are met, and an effective service delivery is provided to women accessing launch housing services in accordance with the housing first and trauma informed principles. This role actively supports the Family Violence response practice at Launch Housing. The ideal candidate will have experience leading and developing teams, someone who is passionate about working with women and has experience working within a feminist trauma informed leadership & practice approach, and who has experience or is interested in having exposure to partnerships relationships management.
Launch Housing East St Kilda is one of the only crisis services in Victoria to employ and accommodate women (including trans and gender diverse individuals who identify as female). As such, only candidates who are women or who identify as female will be considered.
This is a maximum-term part-term role until February 2026, 68.4 hours per fortnight.
What you'll be doing:
- Ensuring a consistent, compliant, and best-practice approach to case management and operational practices across all services delivered from the Women’s only crisis accommodation site.
- Supporting the Group Manager – Foundational Support in increasing the number of high acuity clients with secure housing.
- Supporting the Group Manager – Foundational Support in increaseing the number and percentage of clients who have a positive transition into secure housing.
- Establishing operational procedures which impact on activities undertaken and outcomes achieved by the service programs, the organization, and the sections of the community we serve.
- Effectively supporting, maintaining, and sustaining established service level partnerships.
- Supporting improvement of client outcomes and satisfaction across all services delivered from the women’s only crisis accommodation site, through a person-centred feminist trauma informed approach, harm reduction and recovery-oriented practices.
- Collaborating with external contractors and Corporate Services to ensure effective and efficient 24-hour operation of the residential facility.
- Regularly reviewing and monitoring of services to identify possible improvements and required re-developments to enhance client outcomes with focus on “purposeful stays”, housing outcomes, health & wellbeing improvements, and community connections.
- Provide leadership using a feminist leadership approach to ensure the provision of consistent and high-quality services and outcomes for clients.
- Participation in the Launch Housing on-call roster.
What we're looking for (key selection criteria):
- Have a relevant tertiary qualification (desirable).
- Demonstrated experience in client facing human services, social work, or other relevant discipline, with a preference for an understanding of housing and homelessness policy, context, and systems.
- Program or service coordination/management experience within the community and/or public sectors.
- Demonstrated understanding of the feminist leadership approach, and knowledge of Family Violence and Gender-Based Violence, and the impacts of this on client care.
- Demonstrated ability to work collaboratively with others towards effective client outcomes.
- Sound people leadership skills, experience in leading/coaching staff and striving for consistency in performance and behaviour.
- Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.
$59.98 - $62.48 an hour
+ Superannuation
+ NFP Salary Packaging Benefits
+ Additional wellbeing leave
Applications close on 4 December 2024. If you have any questions about this role, please contact Clara Bedoya on clara.bedoya@launchhousing.org.au.
How to apply
To apply for this opportunity, please click on "Apply for this job" button. Please submit a cover letter addressing the key selection criteria and your CV.
For a copy of the position description please contact us at careers@launchhousing.org.au.
Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!
Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.
If you require reasonable adjustments at any stage of the recruitment process, please let us know at careers@launchhousing.org.au.
Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.
Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.
