After-Hours Support Worker
Southbank, Victoria
Homelessness Solutions & Impact – Foundational Support - Inner Melbourne Crisis Accomodation /
Permanent - Enterprise Agreement Role /
On-site
Why join Launch Housing
Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change.
Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.
Don’t just walk past homelessness. Join the solution.
Our permanent and fixed-term employee benefits include:
• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave and study leave
• Flexible working arrangements
• Purchased leave
• 17.5% leave loading
• 8 weeks’ gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax-free by salary packaging your personal expenses
• Additional tax-free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment
About the opportunity:
To represent Launch Housing as an initial point of contact in a professional, confident and competent manner and in accordance with Launch Housing’s policies and standards.
Follow all Launch Housing policies and practices in service delivery to clients. Follow all Launch Housing internal procedures pertaining to client case files & notes, client confidentiality, clients regarding their rights and responsibilities and grievance procedures. Specifically, to maintain the effective running of the crisis accommodation site in the after-hours team.
Launch Housing Southbank is a 51-bed crisis accommodation service in Melbourne. It offers short stays, case management, healthcare, and crisis supports to people in need of shelter and care. Southbank’s accommodation options include rooms for couples and singles.
While staying at the facility residents can use the communal kitchens, courtyard, lounge room, dining and activities room. Southbank is a pet-friendly crisis accommodation service, and it has women only areas. Support staff are on site 24/7 to provide assistance and care for residents.
We are seeking a permanent after-hours support worker to fill a 0.4FTE at Southbank for the following over-night shifts:
Week 1, Monday 11pm-7.30am, Wednesday 11pm-7.30am
Week 2, Thursday 11pm-7.30am, Sunday 11pm-7.30am
What you'll be doing:
- Provide a comprehensive service to residents including crisis counselling, support and advocacy in accordance with case plans
- Monitor and manage the dynamics of the facility with the aim of providing an environment which is safe, peaceful and enjoyable for all
- Follow all handover procedures
- Respond to critical incidents and breaches in facility rules
- Participate as a member of the site team in the overall development, evaluation and improvement of the service to enable the provision of effective and efficient service delivery to clients, including attending relevant training and staff meetings and annual performance reviews
- Liaise with Housing Initial Assessment Planning team to coordinate client arrivals
- Conduct a thorough assessment of client support needs
- Carry out comprehensive risk assessments and safety planning
What we're looking for (key selection criteria):
- An understanding of homelessness and the issues affecting people experiencing homelessness
- Knowledge of current forms of housing assistance, including the homelessness services system
- Demonstrated knowledge and a commitment to working with clients with mental health, drug and alcohol issues and challenging behaviours; including associated service networks
- Ability to identify and manage personal stress levels
- Demonstrated ability to work independently and autonomously.
- Commitment and ability to work in a team environment
- Excellent interpersonal communication skills (written and verbal)
- Administrative skills including financial record keeping and relevant computer competency
- Ability and commitment to working with site specific client group/s
- Provide evidence of a current Victorian driver's licence
$45.92 - $49.41 an hour
+ Superannuation
+ Additional Wellbeing Leave
+ NFP Salary Packaging (Tax Savings!)
If you have any questions about the role, please contact Andrew Koehrer on Andrew.Koehrer@launchhousing.org.au. Applications close 4 August 2025.
How to apply
To apply for this opportunity, please click on "Apply for this job" button. Please submit a cover letter addressing the key selection criteria and your CV.
For a copy of the position description please contact us at careers@launchhousing.org.au.
Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!
Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.
If you require reasonable adjustments at any stage of the recruitment process, please let us know at careers@launchhousing.org.au.
Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.
Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.
Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.
