West Shore Guest Experience Director
Mechanicsburg, PA
Ministry Team: Ministries – Guest Experience /
Full-time /
On-site
Reports to: West Shore Campus Pastor
Hours Commitment: Full-time (40-45 hours per week) with regular weekend responsibilities
Objective: To create a culture where a world-class Guest Experience is priority through leading and developing teams to increase effectiveness to introduce more and more people to Jesus and help them fully follow him.
Special Skills:
- Strong people and conflict resolution skills.
- Strong oral and written communication skills.
- Strong organizational and time management skills.
- Strong computer skills with the ability to learn appropriate software skills.
- Ability to maintain absolute confidentiality in handling office and volunteer matters.
Primary Responsibilities:
- Set the pace for a world-class level of hospitality and customer service locally.
- Build and develop strong volunteer teams: recruit, train, equip, empower, and sustain regularly.
- Create excellent, inviting, and warm environments.
- Vision cast constantly.
- Assist with location-specific responsibilities as designed by the Campus Pastor.
- Administrative duties as assigned
- Lead and give oversight to the Attendee Onboarding Process
- Greeters, Host teams, Parking, Communion, Programs, Cleaning teams, etc.
- Office and Administration team
- Special Events teams
- Café and Retail
Lead and give oversight to Guest Experience Volunteer Teams:
Be a good steward of time:
- Hours per week including Weekend Gatherings.
- Be a part of the local team and necessary meetings.
- Attend Central Meetings, Guest Experience meetings, and others as scheduled.
Personal Qualifications:
- Can articulate an identifiable salvation experience and lives out a pattern of spiritual development and regular participation at LCBC.
- Supports LCBC’s mission, philosophy of ministry, and doctrinal statement.
- Supports LCBC’s core values: We focus on others; we work with excellence; we prioritize relationships; and we live authentically, knowing that life change is a journey.
- Displays a winning attitude and a spirit of cooperation; communicates truth with grace; prays about everything; and has a willingness to serve on a team.
- Shows a desire to grow, develop, and mature, both spiritually and professionally.
- Exhibits pride in the image of LCBC as it reflects on the image of Christ portrayed to attendees, staff, and guests of the church.
- Be an LCBC Partner or willing to become a Partner within 60 days of employment.
Evaluation: The West Shore Guest Experience Director will meet regularly with the West Shore Campus Pastor for planning, goal setting, progress updates, and general coaching. A formal Action and Development Plan will be completed and reviewed three times throughout the year.
