Harleysville Guest Experience Director
Harleysville, PA
Ministry Team: Ministries – Guest Experience /
Full-time /
On-site
Reports to: Harleysville Campus Pastor
Hours Commitment: Full-time hours (40-45 hours/week) with regular weekend responsibilities.
Objective: To create a culture where a world-class Guest Experience is priority through leading and developing leaders and volunteer teams to increased effectiveness to introduce more and more people to Jesus and help them fully follow him.
Required Skills:
- Strong people and conflict resolution skills.
- Strong oral and written communication skills.
- Strong organizational and time management skills.
- Strong computer skills with the ability to learn appropriate software skills.
- Ability to maintain absolute confidentiality in handling office and volunteer matters.
Primary Responsibilities:
- Set the pace for a world-class level of hospitality and customer service locally.
- Build and develop strong volunteer teams: recruit, train, equip, empower, and sustain regularly.
- Create excellent, inviting, and warm environments.
- Vision cast constantly.
- Assist with location-specific responsibilities as designed by the Campus Pastor.
- Administrative duties as assigned
- Lead and give oversight to the Attendee Onboarding Process
- Greeters, Host teams, Parking, Communion, Programs, Cleaning teams, etc.
- Office and Administration team
- Special Events teams
- Café and Retail
Lead and give oversight to Guest Experience Volunteer Teams:
Be a Good Steward of Time:
- Hours per week include Weekend Gatherings (Sunday and Monday evening)
- Be a part of the local team and necessary meetings.
- Attend Central Meetings, Guest Experience meetings, and others as scheduled.
Personal Qualifications:
- Can articulate an identifiable salvation experience, lives out a pattern of spiritual development, and regularly attends and participates at LCBC.
- Supports LCBC’s mission, philosophy of ministry, and doctrinal statement.
- Supports LCBC’s core values: We focus on others; we work with excellence; we prioritize relationships; we empower and activate; and we live with authenticity.
- Displays a winning attitude and a spirit of cooperation; communicates truth with grace; prays about everything; and has a willingness to serve on a team.
- Shows a desire to grow, develop, and mature, both spiritually and professionally.
- Exhibits pride in the image of LCBC as it reflects on the image of Christ portrayed to attendees, staff, and guests of the church.
- Be an LCBC Partner or willing to become a Partner within 60 days of employment.
Benefits We Offer:
- Competitive medical, dental and vision coverage
- Retirement plan contribution and employer match
- Annual counseling benefit
- Flexible schedules
- Generous and immediate paid time-off
- Casual dress
- Quarterly professional and spiritual development days
- Intentional investment in personal and professional development
Evaluation: The Harleysville Experience Director will meet regularly with the Harleysville Campus Pastor for planning, goal setting, progress updates, and general coaching. A formal Action and Development Plan will be completed and reviewed three times throughout the year.
