Customer Success Enablement Manager (Hybrid)

Plano, Texas / United States
Customer Success – Enablement /
Full-time /
Hybrid

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Onsite Confirmation:

  • This is a hybrid role. Can you commit to being in office at our Plano HQ at least 3 days per week?

CS Enablement Questions

  • Why Leadr? What compelled you to apply?
  • Can you share an example of a training or enablement program you designed (for Customer Success, Sales, or another team)? What was the objective, how did you structure it, and how did you measure its success?
  • Tell us about a time you introduced or trained a team on a new tool (e.g., Gainsight, Salesforce, Pendo, or another). How did you drive adoption and ensure the tool was integrated into daily workflows rather than becoming “shelfware”?
  • One of this role’s key responsibilities is creating consistency in how CSMs and Coaches deliver value to customers. How have you previously identified gaps in delivery and rolled out practices or playbooks that aligned multiple stakeholders?
  • Enablement isn’t just about building assets — it’s about improving outcomes. How have you measured the effectiveness of your enablement efforts, and what metrics do you believe matter most?
  • You’ll partner with Customer Success, Product, Sales, and Leadr Academy. Can you describe a time you had to build alignment across multiple departments on an enablement initiative? How did you handle resistance?

Compensation:

  • Please provide a general salary range that aligns with your compensation expectations:

Demographic Survey for Leadr Technologies

We invite you to complete this optional survey to help us evaluate our diversity and inclusion efforts. Submission of the information on this form is strictly voluntary and refusal to provide it will not subject you to any adverse treatment or affect your job application. Information obtained will be kept separate from your name or job application. This information will be kept secure and confidential and will be used solely to evaluate our diversity and inclusion efforts.

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