Client Solutions Manager

Toronto, ON
Client Solutions – Client Solutions
As Client Solutions Manager you are responsible for managing and engaging a portfolio of clients to implement and optimize their employee benefits programs. Your main objective is to proactively and strategically manage our clients from discovery through solution, launch and ongoing.  

You will also speak with senior decision makers and HR leaders on a daily basis to understand their business goals, help them advance their strategic objectives and drive ROI on their investment in League, including corporate health and wellness offerings. Your mission is to help our clients’ employees live happier, healthier lives every day.

Essential Duties & Responsibilities

    • Deeply understand your clients business objectives, measures of success and reason for buying League
    • Perform deep discovery and produce an innovative and holistic solution
    • Project manage a client’s implementation including all work streams
    • Foresee and call out risks during implementation and beyond
    • Act as a proactive, strategic partner between your client and League
    • Identify and Execute upsell opportunities including additional workplace wellness services, insurance products, and spending accounts
    • Acquire a deep understanding of League’s products and services
    • Deliver business reviews including insights and suggestions quarterly as required
    • Train clients on functionality of the League HR portal (website) where they can manage their program and generate reports
    • Assist clients with any/all issues, questions, concerns in managing their company benefits, including health insurance policies and spending accounts
    • Develop forward-looking health benefit strategies and proposals
    • Proactively reach out to clients & decision makers to ensure retention
    • Prevent client churn by understanding competition, and address client concerns or requests
    • Understand employee satisfaction and present Net Promoter Score (NPS) to client
    • Understand Customer Satisfaction measures, including, but not limited to: NPS & Satisfaction ratings of Clients and their employees, App Ratings & Reviews, Customer Care Ratings & Reviews, any other diagnostic that can infer satisfaction of our clients and end-users

Required Education & Experience

    • Minimum 5 years in a high-performance account management or implementation capacity with proven results driving strategic direction, satisfaction and revenue
    • Bachelor’s degree or equivalent
    • Experience with Group Benefits consulting/administration
    • Experience with SAAS
    • Experience with Salesforce
    • Experience with a ticketing system

Attributes & Characteristics

    • You are:
    • Someone who loves to win and hustles to ensure success; you thrive in a fast-paced environment, and you don't fade under pressure
    • A person dedicated to exemplary customer satisfaction; the customer comes first and you are committed to ensuring the very best service
    • A life-long learner; you prioritize learning and development and want to get better everyday
    • An advocate; you have passion for health, wellness and driving innovation
    • A strategic thinker and problem-solver; you have an analytical mind and can overcome challenges, on-the-fly, in a thoughtful and meaningful way
    • A team player; you understand that client management is a team sport and, in order to build something special, we need to make each other better
    • Very organized
We believe that diverse teams perform better, and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.