Customer Care Representative

Toronto, ON
Customer Success – Customer Care
Customer Care Representative

A successful candidate thrives in a fast-paced and challenging environment, has a passion for problem solving, believes that "team" comes before "player", and wants to make a difference in our customer's lives. We have a lean and mean approach here at league - it’s an environment where no two days are the same. Experience in a scaling tech company is a plus.

In this role you will be working with top­notch software development teams to ensure excellent product quality and support service. You will also work with internal business teams in order to provide solutions to end user programs and initiatives. You will apply your troubleshooting and resolution skills as part of the Business Operations group, which is a cross­-functional team tasked with critical operational responsibilities at League Inc.

This position involves interfacing with our customers on a daily basis, testing and troubleshooting League’s Mobile applications and Web services and processing end user benefits claims. We are looking for someone who can ramp up quickly and thrives in a fast paced and demanding environment.

Responsibilities and expectations:
● Engage with and resolve customer issues, requests and benefits claims
● Address, investigate and resolve League’s mobile application issues in a timely and effective manner
● Work with the Product Teams to establish, comprehend and assist in product improvements and troubleshooting of reported issues
● Take initiative to recommend and implement quality process improvements based on identified trends or other gaps in knowledge
● Record and report on issues that customers encounter

Required skills:
● Excellent communication skills, both verbal and written
● Extremely detail oriented and organized, able to provide clear and accurate status updates
● Demonstrated troubleshooting skills
● Able to work effectively in a fast paced, agile environment
● Must be energetic and enthusiastic, with a focus on customer satisfaction
● Ability to type a minimum of 50 wpm while talking to customers

The finer details:
● You can expect to work 40 hrs a week in a rotational shift pattern during the hours of 9am - 9pm Monday - Friday, and 9am - 6pm Saturday - Sunday.
● Experience working in health insurance / benefits is a plus!
We believe that diverse teams perform better, and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.