Manager/Senior Manager, Product Implementation - iQueue for Inpatient Flow
Remote
Client Services – Product Implementation & Customer Success /
Full Time /
Remote
We are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. More than 190 health systems and over 1,200 hospitals and centers across 49 states rely on our award-winning products and expert change management services to increase patient access, decrease wait times, and reduce healthcare delivery costs. We have raised more than $300 million from top-tier investors such as Bain Capital, Insight Partners, and Goldman Sachs. We have been named among the top 100 AI companies in the world.
Please note that while this role is listed as available for remote, we are currently employing in the following states: AK, AZ, CA, CO, CT, DC, FL, GA, IA, IL, IN, KS, LA, MA, MD, ME, MI, MO, MT, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV. If your state is not listed, we may not be able to proceed with your application. We have offices in Santa Clara, CA and Charlotte, NC for employees who prefer to work regularly or occasionally from an office.
Join our Client Services Team, where we partner with hospitals to make a real impact on patient care by improving bed allocation and streamlining the patient journey. We’re focused on driving meaningful change that boosts efficiency, ensuring patients get the right care at the right time without unnecessary delays. If you’re excited about enhancing healthcare delivery and making a difference, we’d love to have you on board!
WHAT YOU'LL DO
- Lead, coach, and mentor a team of Product Implementation Managers to develop a high-performing, collaborative, customer-focused and accountable team culture. Actively identify skill gaps, conduct regular coaching, feedback and development plans to up-level team capabilities.
- Champion team-level process improvements and best practice sharing across the implementation lifecycle.
- Monitor team capacity, workload, and project health metrics to support resource planning.
- Oversee execution of implementations of iQueue for Inpatient Flow.
- Provide expert guidance on inpatient data requirements, data requests, and customer specific logic to support the configuration of the platform.
- Support project scoping, staffing, and coordination across multiple engagements simultaneously.
- Remove barriers, escalate risks, and guide your team through complex implementations.
- Collaborate with Project Managers to ensure timely, on-budget, and high-quality delivery.
- Build and nurture strong relationships with internal teams including Product, Data Engineering, and Customer Success.
- Navigate complex stakeholder environments, influence without authority, and drive alignment with customer expectations and internal roadmaps.
- Participate in key project milestones, business reviews, and pre-launch planning discussions.
- Play a key role in scaling processes as the business grows.
WHAT YOU'LL BRING
- 5+ years of experience in software implementation, consulting, or client services, with 3+ years in people leadership.
- Bachelor’s degree in a quantitative or healthcare-related field or equivalent years of related experience.
- Demonstrated success coaching, mentoring, and up-leveling direct reports. Experience leading a team through growth, change, and ambiguity. Skilled at giving feedback, developing talent, and building a culture of accountability and collaboration.
- Strong knowledge of healthcare operations, systems, and IT infrastructure.
- Knowledge of inpatient data and hospital operations. Experience leading patient flow or capacity initiatives in large health system environments (e.g. deploying patient flow and/or workforce management systems).
- Exceptional leadership and cross-functional collaboration skills, with the ability to influence across teams and stakeholders.
- Outstanding communication, facilitation, and executive stakeholder management skills.
- Demonstrated ability to drive process improvement and lead organizational change.
- Willingness to travel 25-50%.
BONUS POINT IF YOU HAVE
- A graduate degree from one of the following programs: MS, MHA, MBA
- Experience with Lean, Six Sigma, or other continuous improvement methodologies
WHAT YOU'LL GET
- Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives!
- Competitive compensation package that includes base salary, target bonus, and stock options
- 401(k) Match
- Comprehensive healthcare benefits
- Generous Paid Time Off and Parental Leave
- Monthly reimbursement for Skill Building
- Monthly reimbursement for Wellness, Transportation, and/or Home Office
- Education Reimbursement for select courses/programs
$125,000 - $175,000 a year
LeanTaaS takes a market-based approach to pay. The offered base salary will reflect careful consideration of a number of factors, including the level you are hired into, your location, skills and qualifications, prior relevant experience, internal equity, and market conditions. This range may be modified in the future.
Candidates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
LeanTaaS is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone. All qualified applicants for employment will be considered without regard to race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require assistance during the application process, please reach out to accommodations@leantaas.com. LeanTaaS will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.
Please note: LeanTaaS is not accepting agency resumes at this time, and we are not responsible for any fees related to unsolicited resumes. Thank you.
