Product Implementation Manager, iQueue for Inpatient Flow
Remote
Client Services – Product Implementation & Customer Success /
Full Time /
Remote
We are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. More than 190 health systems and over 1,200 hospitals and centers across 49 states rely on our award-winning products and expert change management services to increase patient access, decrease wait times, and reduce healthcare delivery costs. We have raised more than $300 million from top-tier investors such as Bain Capital, Insight Partners, and Goldman Sachs. We have been named among the top 100 AI companies in the world.
Please note that while this role is listed as available for remote, we are currently employing in the following states: AK, AZ, CA, CO, CT, DC, FL, GA, IA, IL, IN, KS, LA, MA, MD, ME, MI, MO, MT, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV. If your state is not listed, we may not be able to proceed with your application. We have offices in Santa Clara, CA and Charlotte, NC for employees who prefer to work regularly or occasionally from an office.
Join our Product Implementation Team, where we partner with hospitals to make a real impact on patient care by improving bed and staffing allocation and streamline the patient journey. We’re focused on driving meaningful change that boosts efficiency, ensuring patients get the right care at the right time without unnecessary delays. In this role, you will work closely with hospital clients, clinical teams, and internal stakeholders to ensure smooth onboarding, configuration, and adoption of our technology that optimizes patient throughput and hospital capacity management. If you’re excited about enhancing healthcare delivery and making a difference, we’d love to have you on board!
WHAT YOU'LL DO
- Lead customer implementations of our products (Patient Throughput, Clinical Staffing, or both) from kickoff and discovery through data acquisition, solution design, product configuration, validation, and rollout
- Support accounts by partnering with the Customer Success Manager after a sales close to make sure that the product is designed and configured accurately and optimally
- Conduct workflow discovery and solution design sessions with clinical and operational stakeholders.
- Configure the platform and validate data
- Collaborate with Project Manager on status reporting and proactively communicate project timelines, project barriers, client expectations and possible delays
- Communicate technical requirements and ensure that customer IT and process teams clearly understand the data and setup needs for iQueue (as well as the transfer mechanisms) and coordinate required security and other audits
- Work with client services team to continually evaluate and improve client implementation and outcomes processes, including documentation and collateral used
- Travel up to 25-50% of the time
WHAT YOU'LL BRING
- Bachelor's degree or equivalent years of related experience
- 3+ years of professional work experience working with data and analytics
- 2+ years of professional experience in a client- or customer-facing role such as management consulting or implementation management
- A maniacal obsession with customer happiness, success, and retention. You’re the type of person who will move mountains to solve problems and make people successful
- Experience with general software implementation processes
- Understanding of healthcare IT systems and data
- Strong analytical mindset and attention to detail
- Experience working with cross-functional teams (product, engineering, clinical)
- Excellent communication, facilitation, and stakeholder management skills
- Ability to solve problems creatively
- Strong familiarity with project management tools and best practices
- Willingness to travel to our customers' sites
BONUS POINT IF YOU HAVE
- A graduate degree from one of the following programs: MS, MHA, MBA
- Experience and passion with process improvement, Lean or Six Sigma training utilizing models like DMAIC, or PDCA
WHAT YOU'LL GET
- Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives!
- Competitive compensation package that includes base salary, target bonus, and stock options
- 401(k) Match
- Comprehensive healthcare benefits
- Generous Paid Time Off and Parental Leave
- Monthly reimbursement for Skill Building
- Monthly reimbursement for Wellness, Transportation, and/or Home Office
- Education Reimbursement for select courses/programs
$90,000 - $125,000 a year
LeanTaaS takes a market-based approach to pay. The offered base salary will reflect careful consideration of a number of factors, including the level you are hired into, your location, skills and qualifications, prior relevant experience, internal equity, and market conditions. This range may be modified in the future.
Candidates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
LeanTaaS is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone. All qualified applicants for employment will be considered without regard to race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require assistance during the application process, please reach out to accommodations@leantaas.com. LeanTaaS will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.
Please note: LeanTaaS is not accepting agency resumes at this time, and we are not responsible for any fees related to unsolicited resumes. Thank you.
