Customer Support Agent
Marketing – Customer Support
Ledger is looking for a Customer Support Agent to integrate the Customer Success team.As part of its strong growth, Ledger – a technology leader in digital asset and crypto-security solutions. Your goal will be to provide quick and efficient technicalsupport ensure customer satisfaction. We are looking for talent who want to join a growing team in a fast paced start-up. You will have a direct impact on customer satisfaction, and the renowned of the company.
- Ensure customer satisfaction & reply to day to day customers requests
- Involved in customer escalation as per escalation procedure or as required to ensure timely resolution according to SLAs on technical products
- Creates clear service tickets and follows up to ensure resolution
- Analyse current trends (market, product performance,...) & improve the customer support content (FAQ, Macros) with the manager in order to always have the best answers for our customer
- Communicate clearly and work effectively with other teams and departments, in particular Technical & Legal teams.
- Keep rigorously trained and up-to- date on the company’s products.
- During your studies and your previous experiences, you had the opportunity to participate to dynamic projects:
- First work experience ideally related to a customer support positionBe a crypto enthusiast (important -> must have)
- Ability to understand and learn about hardware and software products
- The ideal person will possess outstanding written and verbal skills in English, another language is a plus
- Ability to effectively work with both internal and external users
- Must have a “Customer First” attitudeProficiency in Google docs, sheets, slides, forms as well as Microsoft Excel PPTInterest in working with a support desk and ticketing tools to create and track incident tickets (Zendesk is a plus)
- Ability to analyze technical and factual data, to search for references in technical booklet (brochure)
- Understanding the cryptocurrencies or blockchain environments is mandatory
- Attractive package
- Work in an international and dynamic environment
- Join one of the fastest growing technology companies in Europe
- Flat hierarchy and co-operative working atmosphere
- Freedom to execute own idea’s
In return you will get: