Technical Account Manager

Reno, NV /
Data Science/Engineering /
Full Time- Remote
The Job: Technical Account Manager
Hiring Contact: hr@ledger8760.com

About Ledger:

We are on a mission to help companies & communities achieve their climate goals by identifying opportunities to reduce energy consumption, cost, and emissions. 

We empower customers to see and act on their energy and emissions  data in real-time, to achieve their climate goals and cost savings through innovative solutions like Carbon Tools™ and Energy Tracker™.  We are a passionate, semi-distributed team collaborating in an agile process—pairing developers, designers, product owners, & subject matter experts to build products that solve our customers’ problems..

Job Description:

Ledger8760 has spent years creating one of the world’s most unique and transparent carbon emissions tracking and sustainability software platforms. Ledger8760 is looking to expand our team as we continue to innovate solutions as we assist our customers with their sustainability journey.The Ledger8760 customer success (CS) and account management (AM) team are looking for a Technical Account Manager (TAM) to support our customers’ in onboarding and integrating with our solutions. You will take the lead in defining the technical roadmap for integrations with large, impactful organizations across many market segments and locations.

We are seeking individuals with strong backgrounds in customer facing technical roles. With a track record of building strong relationships and leading technical integrations processes driving results for customers and businesses.

Job Responsibilities:

As a TAM, you will function as part of the onboarding and CS team that ensures customer success in building integrations for our customers. Your technical acumen and customer obsession will enable you to effectively represent Ledger8760 with customers and drive discussions regarding integrations, site organization and sustainability management. You will provide advocacy and strategic technical direction to help plan ahead of time, ensuring your customers’ onboard successfully and go on to operate their businesses effectively. The close relationships developed with your customers will empower you to understand their business/operational needs and technical challenges, helping them to achieve the greatest value from Ledger8760. In addition, you will take your learnings and will partner with product and tech teams to streamline and automate processes creating efficiency and scalability.

Basic Qualifications:

-BA/BS degree or equivalent experience
-Extensive experience of technical account management or integrations management
-Experience in creating integrations with large enterprises
-Experience working with cross functional teams to develop roadmaps.

Preferred Qualifications:·

-Experience in working with API integrations
-Experience in supply chain integrations
-Experience with process improvement skills
-Experience with developing products and features for integrations
-Demonstrates leadership in building a culture of continuous improvement for process