Experienced Call Center Scheduler - Remote
Tampa, FL / Jacksonville, FL / Orlando, FL / Miami, FL / Memphis, TN / Des Moines, IA / Omaha, NE
Call Center – Call Center Representative /
Full Time /
Remote
Legacy Restoration is the leader in residential home exterior renovation, offering a complete line of roofing, siding, windows, gutters and installation services. Our purpose, built on the foundation of our core values, is to improve the quality of life for our employees and customers through the pursuit of excellence. We offer career advancement, growth and leadership development opportunities. We are active members of the communities we serve through actively giving back and participating in volunteer activities.
Do you enjoy working from home and talking with potential customers? Are you detail oriented with exceptional self-awareness and accountability? Do you have sharp problem-solving skills, a proactive mindset, and very strong organizational skills with the ability to prioritize and multitask? Can you communicate appropriately both in scripted and non-unscripted environments, with the ability to have an impromptu and authentic conversation that builds rapport by focusing on each customer's specific needs?
An Average Day
From your home office throughout the day you will use your professional communication and listening skills to answer a variety of inbound/outbound sales calls, effectively and compassionately guiding customers and scheduling appointments. You will provide solutions to resolve customer complaints and concerns over the course of the call (applying persuasion techniques to influence as appropriate) - always presenting the most accurate product and service information. You will enter data into the system in real-time, editing for accuracy during the call.
After one year, you will know you were successful if:
- You have maintained a professional composure when actively asking customers for the sale
- You have proven that you can respond to incoming e-mail correspondence in an articulate and comprehensible manner that enhances the overall customer experience
- You have demonstrated a high level of integrity by doing the right thing every time
- You have established rapport and credibility with customers and peers while using a pleasant voice and maintaining composure
- You have used your excellent verbal and written communication skills to keep the financial team informed about progress or roadblocks
You will need these skills for our Call Center Scheduler position:
- 3 - 5 years of Call Center experience in - Sales, Customer Service, Collections or Telemarketing
- Ability to work in a face paced environment
- Knowledge of computer and telephone systems - Microsoft and CRM
- You Must be authorized to work in the United States
- You Must be receptive to constant coaching and feedback
- You Must be results and goal-oriented
- You Must live in Illinois, Iowa, Colorado, Minnesota, Nebraska or Florida
Technical Requirements You Must Have:
- High-speed internet (minimum of 100 Mbps download speeds)
- Windows 10 or 11 operating system
- I5 computer processor (i7 preferred) with 8GB of ram (12gm preferred)
- Computer or Laptop with a camera and speakers
- USB Headset
- 2nd Monitor
You’re a particularly good fit for this position if:
- You have an upbeat personality
- The ability to persuade and educate customers on the benefits of Legacy products while closing the sale and scheduling their appointment
- The ability to to read and utilize optional scripting in a conversational manner
- You have job costing experience in the construction industry
- Bilingual in English/Spanish
What makes Legacy Restoration LLC a great employer?
- ATO, 8 Paid Holidays, PTO and a 4O1K plan with company match,
- Health, Dental, and Vision Insurance
- Paid Paternity Leave
- Team building and volunteering activities throughout the year
- Ongoing training and personal development opportunities
- Significant growth opportunities and potential travel and/or relocation options for those willing as the company expands
$15 - $15 an hour
Uncapped commissions based on agent performance ( number of appointments set, sales from appointments, metrics, QA scores, etc.).
Our Call Center Reps make (with commission) an average of $22/hour.
We take great pride in delivering a 5 Star customer experience, quality workmanship for our customers and upholding anoutstanding work environment for our employees.
The atmosphere at Legacy nurtures a culture of excellence, accountability, professionalism and continued growth and improvement. Giving back to the communities we serve is a vital component of our core values; we frequently volunteer as a group and enjoy team building activities that focus on personal development and bettering the lives of employees, customersand our communities.
