Servicing Operations Trainer
Remote
Operations /
Full-Time /
Remote
At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.
We are looking for an outstanding team member to join our Loan Servicing team who will play a key role in developing and delivering programs that enhance the skills and knowledge of our team members ranging from newly hired personnel to existing staff.
Key Responsibilities:
- Facilitate engaging and effective training sessions for new hires and existing employees covering collections, customer success, and loan servicing teams
- Design, develop, and maintain training materials, including presentations, reference materials, and SOPs applicable to auto finance operations
- Maintain expert knowledge of information delivered, acting as a subject matter expert for our team members
- Conduct training needs assessment to identify knowledge gaps and development opportunities within the team
- Evaluate the effectiveness of training programs through feedback, testing, and performance metrics
- Ensure all training materials and programs comply with industry regulations and company policies
Key Requirements:
- Minimum of 1 year experience in training and development, preferably in auto finance or financial services industry
- Familiarity with consumer debt collection regulatory compliance requirements preferred
- Excellent presentation, communication, and interpersonal skills
- Strong organizational and project management abilities
- Passion for teaching and the ability to translate knowledge and motivate learners of all different learning styles & backgrounds
The Ideal Candidate will have:
- Outstanding organizational skills
- Excellent written and verbal communication skills
- Creativity and ability to develop engaging visual content
- High level of integrity
- Strong sense of teamwork, yet able to work independently
- Self-motivated and able to work with minimal supervision
- Works well in fast pace, high-volume environment
- Excited by the idea of constant change, you are comfortable being uncomfortable
We believe:
Diversity is a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.
Compassion is a strength. We care about our customers and look to build long-term relationships with them.
Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible.
Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions.
Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity.
If you believe these things too then we would love to hear from you!
