B2C Manager
South Florida / Orlando, FL / Los Angeles
Sales – Sales /
Full-Time /
On-site
Are you an experienced leader in auto finance with a strong background in direct lending and customer acquisition? Lendbuzz is seeking an accomplished B2C Manager to spearhead our direct-to-consumer lending initiatives. This role will be instrumental in developing and managing a small team dedicated to improving customer engagement and optimizing the online auto financing process. The ideal candidate will have extensive experience in auto refinancing, sales funnels, and phone-based sales, with a proven ability to drive results in a fast-paced digital environment.
Key Responsibilities
- Team Development & Leadership: Build, train, and manage a team of two specialists starting in 2025 to expand our direct-to-consumer lending operations. Foster a high-performance culture and provide ongoing coaching to ensure the team meets and exceeds targets.
- Strategy Development & Execution: Develop and implement strategies to drive online applications and improve conversion rates, ensuring that Lendbuzz provides an efficient and seamless experience for customers throughout the application process.
- Customer Journey Oversight: Manage the entire customer journey from initial online application to loan approval, ensuring a smooth and frictionless process that enhances customer satisfaction.
- Sales Funnel Optimization: Analyze and optimize sales funnels to boost customer acquisition and retention, focusing on improving engagement, shortening approval timelines, and increasing conversion rates.
- Phone-Based Sales Training: Train and mentor team members in effective phone-based sales techniques and customer service, ensuring they are equipped to engage with customers and close deals efficiently.
- Collaboration with Marketing: Work closely with the marketing team to create targeted campaigns that drive traffic to the Lendbuzz website and increase engagement, helping to enhance brand visibility and drive leads.
- Performance Monitoring & Reporting: Monitor performance metrics for the B2C lending program, preparing reports on team effectiveness, customer acquisition costs, and ROI. Use data insights to continuously improve processes.
- Industry Trends & Compliance: Stay up-to-date with trends in auto refinancing, consumer lending regulations, and digital sales channels to ensure compliance and competitive positioning in the market.
Qualifications
- Minimum of 7 years of experience in a managerial role within the auto finance industry, with specific expertise in auto refinance and direct lending.
- Ideal hire will launch and lead our direct-to-consumer loan sales channel.
- In this role you will recruit and manage a team of 2–3 reps focused on converting inbound loan applications from our website.
- They must have experience selling over the phone—ideally in consumer Finance, SaaS, or Refinance environments (not dealership account management).
- The role requires strong sales process knowledge, including full-cycle pipeline management, objection handling, and CRM utilization.
- They’ll guide consumers through loan approval and funding, while helping them navigate dealership challenges.
- Data-driven mindset is a must: the manager will build reporting tools, monitor KPIs, and improve conversion rates.
- Prior experience in consumer auto lending, personal loans, or fintech is a strong plus.
- This is a hands-on, player-coach role with growth upside.
$75,000 - $75,000 a year
Why Join Us?
At Lendbuzz, we’re reshaping the way consumers experience auto financing. As the B2C Manager, you will play a pivotal role in expanding our direct-to-consumer lending platform and enhancing our customer acquisition and retention strategies. We offer a dynamic and fast-paced work environment, competitive compensation, and the opportunity to shape the future of auto finance. If you’re a results-oriented leader with a passion for driving customer success in the digital space, we’d love to hear from you.
Apply now to join a rapidly growing company committed to innovation and excellence in auto finance!
