Training Officer
Boston, MA
Sales /
Full-Time /
On-site
At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.
We are looking for an In-Office Sales Training Officer to join our growing team. In this role, you will play a crucial role in equipping new sales team members with the necessary skills and knowledge to excel in their roles. Your primary responsibility will be to develop and conduct comprehensive sales training programs tailored to the Lendbuzz Sales Process. Through your guidance and expertise, you will empower account managers to effectively promote our lending products, build strong relationships with dealerships, and achieve sales targets while safeguarding our interests.
Responsibilities
- Develop and deliver training programs for new team members, covering topics such as product knowledge, sales techniques, dealership relations, and account management.
- Create training materials, including presentations, manuals, videos, and online modules, to support the learning process.
- Conduct interactive training sessions, workshops, and role-playing exercises to enhance practical skills and knowledge retention.
- Collaborate with internal stakeholders, including sales, marketing, talent acquisition and human resources, to ensure training content aligns with company objectives and culture.
- Provide ongoing coaching and support to account managers, offering feedback, addressing challenges, and fostering continuous improvement.
- Monitor and evaluate the performance and progress of trainees, tracking key metrics and adjusting training strategies as needed to optimize outcomes.
- Evaluate the effectiveness of training programs through assessments, surveys, and feedback mechanisms, making recommendations for enhancements or modifications as necessary.
- Serve as a subject matter expert on Ledbuzz programs and processes, offering guidance and assistance to account managers entering the field.
- Maintain accurate records of training activities, attendance, and performance outcomes for reporting and analysis purposes.
Qualifications
- Proven experience in sales training, preferably within the automotive industry or financial services sector.
- In-depth knowledge of automotive lending products, processes, and regulations.
- Excellent presentation and communication skills, with the ability to convey complex information in a clear and engaging manner.
- Strong interpersonal skills, with the ability to build rapport and establish credibility with diverse audiences.
- Demonstrated proficiency in instructional design, curriculum development, and training delivery techniques.
- Ability to adapt training strategies to accommodate different learning styles and skill levels.
- Detail-oriented with strong organizational and time management skills.
- Analytical mindset with the ability to assess training effectiveness and performance metrics.
- Commitment to continuous learning and professional development.
Working Conditions
- This position is based in an office environment, with regular hours from Monday to Friday.
- Occasional travel may be required to visit dealership locations for on-site training sessions or meetings.
We believe:
Diversity is a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.
Compassion is a strength. We care about our customers and look to build long-term relationships with them.
Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible.
Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions.
Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity.
If you believe these things too then we would love to hear from you!
