Lessen is one of the fastest growing companies in the real estate services industry.  Our proprietary technology platform provides clients with portfolio dashboards, the ability to review and approve project estimates, check in on project progress in real time and pay vendors all in one place!  But we aren’t just a tech company.  We are also a property service delivery company offering renovations, turns and maintenance to residential and commercial clients.  Lessen recently acquired SMS Assist, an industry-leading facilities maintenance technology and delivery company. The new combined national footprint will serve more than 250,000 properties, facilitate approximately 2.5 million repair and maintenance orders, and complete nearly 20,000 renovation and turn projects per year.  Lessen has quickly evolved from exciting startup to valued partner, delivering scalable and turnkey property services to our clients.

Lessen is seeking a Senior Director of Account Management for a retail client with a large, nationwide portfolio of properties, some of which include critical environments.

The Senior Director of Account Management manages the critical relationships of the assigned client account, leading the account team, building client relationships, achieving established revenue growth targets for Lessen and the client’s budget targets, collaborating with the operations team leadership to deliver excellent service quality and achieve the key performance indicators. The Senior Director of Account Management builds trusting and influential relationships with the facilities leaders within the client organization as well as with internal Lessen stakeholder groups.

Through a thorough understanding of the client’s business objectives and Lessen’s products and services, the Senior Director of Account Management is responsible for setting and executing the revenue growth strategy for the account, driving profitable business results, and delivering operational excellence through effective relationships with the account team and the client. As the primary liaison to the client’s business, the Senior Director of Account Management provides input and strategic guidance to ensure the account team is structured, staffed, and managed to deliver service that exceeds expectations. The Senior Director of Account Management will expertly navigate customer stakeholder relationships, expanding those relationships through a consultative approach by identifying strategic opportunities within the account for service delivery enhancements and growth.

·         Retaining and identifying areas of opportunity to meet revenue growth goals of assigned client account.

·         Serving as the leadership point of contact for escalation of account management matters specific to the assigned account.

·         Proactively planning and setting the growth strategy and revenue targets for the assigned account

·         Building and maintaining strong and enduring customer relationships

·         Recruiting account management staff as needed and managing their performance.

·         Helping negotiate contracts to maximize profits and mitigate risks.

·         Developing trusted advisor relationships with client stakeholders

·         Helping create and manage service delivery solutions that meet client needs and objectives.

·         Clearly communicating the progress of monthly/quarterly performance to internal and external stakeholders

·         Forecasting and tracking key metrics for assigned account (e.g., quarterly results for operations, vendor performance, and annual forecasts)

·         Creating and maintaining a culture of compliance and safety among account personnel

·         Overseeing the development and presentation of monthly updates, quarterly plans, and annual business reviews to the client for assigned account.

·         Leading client meetings and attending regular client status meetings as needed.

·         Collaborating with the sales team to identify and grow opportunities within the account and supporting new client pursuits.

·         Overseeing account leadership responses to client requests, contract compliance, and the escalation of issues as needed

·         Supporting corporate initiatives

·         Responsible for meeting ambitious individual and team-wide revenue targets

·         Travel requirements: up to 30% of the time

·         Ability to assess strengths, weaknesses, opportunities, and threats within an account and the account team

·         A comprehensive understanding of Lessen’s suite of tools especially One by Lessen

·         Strong interpersonal skills and the ability to build relationships with internal and external stakeholders.

·         Effective communication skills, including preparing and presenting presentations that make complex topics understandable.

·         Proven success organizing, executing, and managing work within a complex and demanding environment.

·         Ability to anticipate changing dynamics and to prepare contingencies.

·         Fiscal management and budgeting

·         Interpreting Profit and Loss reports, explaining variances, and managing operations to achieve the desired financial outcome.

·         Team player who can collaborate with others and lead without the need for recognition.

·         Recruit, lead, and manage a high performing team.

·         Bachelor’s Degree or higher in a relevant area of study or relevant experience

·         Understanding reactive maintenance, preventive maintenance, and project management programs and processes and the technology tools that are used to manage them

·         10+ years of experience that includes:

o    leading facility management teams delivering services for national or regional dispersed portfolios preferably within the retail industry.

o   Experience with a professional facilities service provider.

o   Profitably expanding the scope of services provided a client.

·        Competitive compensation

·        Dental, Vision, Life, Disability options

·        401K retirement savings plan

·        Paid vacation, federal and floating holidays

·        Maternity/Paternity Pay

·        Career advancement opportunities

·        All the tools you’ll need to be successful