Facility Manager
Chicago, IL
Commercial – Operations /
Full Time /
Hybrid
Lessen is one of the fastest growing companies in the real estate services industry. Our proprietary technology platform provides clients with portfolio dashboards, the ability to review and approve project estimates, check in on project progress in real time and pay vendors all in one place! But we aren’t just a tech company. We are also a property service delivery company offering renovations, turns and maintenance to residential and commercial clients. Lessen recently acquired SMS Assist, an industry-leading facilities maintenance technology and delivery company. The new combined national footprint will serve more than 250,000 properties, facilitate approximately 2.5 million repair and maintenance orders, and complete nearly 20,000 renovation and turn projects per year. Lessen has quickly evolved from exciting startup to valued partner, delivering scalable and turnkey property services to our clients.
Job Summary
The Facility Manager will manage all day-to-day facilities activities for their client’s portfolio within their assigned region. The Facility Manager must be able to work in a fast-paced environment, prioritize multiple tasks, consistently make effective decisions under stressful conditions. The Facility Manager must establish strong client relationships and develop effective and consistent communication with the client. The Facility Manager will have overall responsibility and ownership for all facility service requests submitted by the client and will utilize best efforts in resolving the client’s facility issues rapidly. The Facility Manager will use independent discretion and decision making to help provide the client with direction on emergency response, service delivery and Capital planning and repair vs. replace opportunities. Additionally, this position is responsible for creating and developing relationships with internal clients and customers.
What You'll Do
· Manage and have ownership of the complete work order life cycle from creation to resolution including provide facilities helpdesk services
· Hire and train vendors, review vendor bids and proposal and monitor and assess vendor performance Schedule, coordinate and manage outside contractors for the service completion within agreed upon SLA’s
· Work cross-functionally with other teams to manage vendors in region(s); make strategic decisions about capacity planning and fulfillment of services Manage building-specific maintenance requirements, disaster recovery services as appropriate and within health, safety and environmental procedures including
· Develop key client relationships; collaborate with key stakeholders in markets to devise solutions to client issues
· Provide regular client status updates, if applicable
· Ensure confidentiality of internal and external data
· Perform ad-hoc projects and other duties as assigned Respond to client inquiries, requests and concerns for timely issue resolution and maintain on-going client communication on resolution status to ensure client satisfaction.
You Should Have
· Computer Skills: Proficient in Microsoft Word, Excel, PowerPoint, Outlook required
· Bachelor’s degree or equivalent facilities management experience
· 3 + years of facilities management experience
· Experience with managing multiple vendors for day-to-day work order management and small to large capital projects
· Client relationship management skills
· Communication and organizational skills
· Experience in facilities management, maintenance management, or building engineering,
maintenance trades, or related fields a plus
#IND1
Why Lessen:
· Competitive compensation
· Health, Dental, Vision, Life, Disability options
· 401K retirement savings plan
· Paid vacation, federal and floating holidays
· Maternity/Paternity Pay
· Career advancement opportunities
· All the tools you’ll need to be successful
Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
