Customer Success Intern

La Hulpe, Wallonia, Belgium
Interns – Sales interns
As our Customer Success Intern, you will be at the crossroads between the Sales Team and the Customer Support Team—your job is a hybrid between these two departments.

You will be the last link in the sales chain and at the same time, you will be the first in the customer support chain.

Winning new clients is not easy but keeping them satisfied is a real challenge.

Mission :

We are currently growing and we need an intern for the sales team to help satisfy our clients’ growing needs.

Your main tasks will be as follows:
- Help the customer success manager (CSM) take care of our clients by listening to their needs and claims—on the phone or in person.
- Assist our CSM to configure the application.
- Offer new features to our clients and advise them on how to optimise their usage of the APROPLAN app by tracking their use.
- Last but not the least, you will be the link between LetsBuild and our users.

But wait, there’s more:
Working at LetsBuild will offer you the opportunity to work for one of the fastest growing SaaS companies in the construction sector.
Last but not least, you will be in a great working environment with a young, dynamic team in the coolest offices out there.

To be successful at LetsBuild, you need to master the following qualifications:

    • Fluent in French and/or Dutch with proficiency in English (any other language is a plus).
    • Passionate for customer service and helping others.
    • Great communication skills with very good empathy towards users.
    • Good analytical skills as you will have to quickly understand our users’ needs.
    • Comfortable to speak with both decision makers and business users.
    • Highly organised and detail-oriented.

We would like you to have these other skills:

    • Be a confident team player.
    • Be proactive in your work. 
    • Have a passion for life and the LetsBuild’s products.
    • IT affinity, experience with SaaS is a plus.
    • Construction industry knowledge is a big plus.
    • Have downloaded a Free Trial of our products (APROPLAN &  GenieBelt), tested the Apps and browsed our websites before applying, so you know what kind of company we are and what we do.

What you will get in return:

    • The opportunity to work for one of the fastest growing SaaS companies in Europe.
    • The chance to make a real, impactful difference.
    • Great working atmosphere with a young, dynamic team in the coolest offices out there.
    • Huge growth and learning potential.

APROPLAN and GenieBelt are both fastest-growing “Software-as-a-service” (Saas) companies in the construction industry. Recently we made a huge move by merging together and now we are a +120 contech scale-up – called LetsBuild – ready to change the industry. Our clients will now benefit from getting the strengths from both project planning and quality assurance. 

In 2018, GenieBelt and APROPLAN had combined growth of 75% and the ambition is to continue this development. Together, both companies are used in thousands of projects in more than 35 countries and have offices in Copenhagen, Brussels and Lodz.