Entertainment Team Lead
Tysons, VA 22102
Venue Teams – Entertainment Operations /
Full-time /
On-site
Team Leads are peer leaders amongst the Entertainment Team. They are dedicated to showcasing the Level99 concept, delivering the ultimate in guest experience and developing relationships with Players and fellow team members all while maintaining a fun, clean and safe environment. Team Leads are passionate about meeting guest needs before being asked and are always promoting the Level99 brand. Team Leads are chosen from the Entertainment Team for their peer leadership, willingness to pitch in to help the team, and their positive attitudes. Team Leads play an important role in the training of new Hospitality/Sales Associates and serve as role models for their fellow team members.
RESPONSIBILITIES
- Prioritizes the guest experience, leads troubleshooting with account creation issues, answers questions from guests, enforces guest safety, and provides playful and informative interactions with Players
- Demonstrates responsibility and support for the upkeep, maintenance, cleanliness, and operations of the entertainment side of the venue
- Provides authentic, fun, approachable, and humble interpersonal interactions and shows up on time daily to provide best-in-class service to our players
- Assists with training new team members, ensuring incoming team members are aware of and well-prepared for the responsibilities of the Entertainment Team roles
- Continuously upholds Level99 brand and visual standards across all parts of the business, including product, experience, display standards, as well as environmental cleanliness and organization
- Assists with operations, including shift tasks and sidework, POS functions, Account Creation, hands-on guest service, proper facilities upkeep, and daily cleaning
- Ensures and prioritizes guest safety within the venue, inclusive of entertainment safety, continuously monitors and communicates any noticeable risks to guest’s health and welfare to a supervisor
- Leads team member shift changes through completion of opening, mid-day and closing checklists
- Demonstrates excellent sales, cash handling and POS skills, while actively greeting and pitching guests on Level99
- Other duties as assigned
POSITION REQUIREMENTS
- A current Level99 Hospitality/Sales Associate with demonstrated skills and team leadership ability
- Demonstrated experience working directly with Level99 guests or customers
- Strong verbal communication skills
- Understands, utilizes and embraces new technology and its implementation into our operation
- A team player
- A positive, joyful, upbeat and energetic attitude - leading by example
OTHER DESIRABLE SKILLS & EXPERIENCE
- Strong public speaking or performance experience
- Experience in a leadership role
- CPR & First Aid Certified
WORKING CONDITIONS
- Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays
- Able to work eight hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs, and read
- Able to grasp, reach overhead, push, lift and carry up to 50 pounds
- Ability to work well under pressure in a fast paced, ever changing work environment
$18 - $19 an hour
WHO WE ARE
Level99 is a real-world gaming venue designed for adults, featuring over 50 mental and physical challenges in artistic environments. Games range from ninja warrior obstacle course style challenges to mental logic puzzles, and everything in between. Each challenge is quick—just 1 to 4 minutes—and Players can do the same room over and over again, or they can move on to something new. Like a video game, Players earn rewards, climb the leaderboard, and make progress – each time a Player comes back, the game remembers where they left off.
Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, and is opening in Tysons, VA, West Hartford, CT, and Disney Springs, FL. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.
While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!
YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…
• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"
Level99 is an E-Verify employer.
