Entertainment Supervisor
Tysons, VA 22102
Venue Teams – Entertainment Operations /
Full-time /
On-site
Supervisors ensure Next Level Hospitality and operational excellence, embodying the Level99 concept. They foster guest and team relationships, ensuring the Entertainment Team surpasses productivity and quality goals while maintaining a fun, safe environment. A working position, Supervisors can jump in to work any entertainment role as needed. A successful Supervisor is a proactive leader, coach, and guest advocate who embodies honesty, integrity, and humility.
RESPONSIBILITIES
- Prioritizes the guest experience, displays Next Level Hospitality, answers questions from guests, enforces guest safety, and provides playful and informative interactions with Players
- Demonstrates responsibility and support for the upkeep, maintenance, cleanliness, and operations of the entertainment side of the venue
- Leads shift changes and ensures the Entertainment Team is up to date on changes to policies and procedures through daily pre-shift meetings
- Provides authentic, fun, approachable, and humble interpersonal interactions and shows up on time daily to provide best-in-class service to our players
- Assists with training and development of Team Leads, ensuring incoming Team Leads are aware of and well-prepared for the responsibilities of their role, while overseeing the training and development of Hospitality/Sales Associates
- Provides management team with time sensitive or urgent feedback that needs immediate action regarding staff, facility, and guests
- Sets and drives daily, weekly & monthly shift goals for the Entertainment team
- Continuously upholds Level99 brand and visual standards across all parts of the business, including product, experience, display standards, as well as environmental cleanliness and organization
- Assists with operations, including shift tasks and sidework, POS functions, Account Creation, hands-on guest service, proper facilities upkeep, and daily cleaning
- Ensures and prioritizes guest safety within the venue, inclusive of entertainment safety, continuously monitors and communicates any noticeable risks to guest’s health and responds to guest injuries
- Demonstrates excellent sales, cash handling and POS skills, while actively greeting and pitching guests on Level99
- Other duties as assigned
POSITION REQUIREMENTS
- Highly organized with strong verbal and written communication skills and attention to detail
- High integrity and professionalism
- High School education or equivalent
- Understands, utilizes and embraces new technology and its implementation into our operation
- A positive, joyful, upbeat and energetic attitude – leading by example
OTHER DESIRABLE SKILLS & EXPERIENCE
- 1+ years experience working as a leader/manager in high-volume entertainment or food & beverage business
- Relevant Education: B.S. in Hospitality Management, or other related degree
- CPR/AED/First Aid Certified
WORKING CONDITIONS
- Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays
- Able to work eight hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs
- Able to grasp, reach overhead, push, lift and carry up to 50 pounds
- Ability to work well under pressure in a fast paced, ever changing work environment
$19 - $20 an hour
WHO WE ARE
Level99 is a real-world gaming venue designed for adults, featuring over 50 mental and physical challenges in artistic environments. Games range from ninja warrior obstacle course style challenges to mental logic puzzles, and everything in between. Each challenge is quick—just 1 to 4 minutes—and Players can do the same room over and over again, or they can move on to something new. Like a video game, Players earn rewards, climb the leaderboard, and make progress – each time a Player comes back, the game remembers where they left off.
Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, and is opening in Tysons, VA, West Hartford, CT, and Disney Springs, FL. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.
While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!
YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…
• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"
Level99 is an E-Verify employer.
