Sales/CX Systems Lead
Philippines
LevelUp – Operations /
Full-time /
Remote
Company Overview
LevelUp is a specialized BPO company that partners with technology companies across the US, UK, Europe, and Canada to provide tailored outsourcing solutions. For over seven years, we’ve built a reputation for delivering high-quality operational and back-office support, helping our clients scale efficiently. Our team consists of highly skilled and passionate professionals who are dedicated to providing exceptional service, technical expertise, and seamless support to our clients.
Position Overview
We are searching for a hands-on systems leader who will own and optimise the technology that powers our client’s Sales and Customer Experience teams. You will be the in-house expert for the GTM tech stack, ensuring every integration, workflow, and automation runs smoothly so reps can focus on revenue-generating activities. From resolving day-to-day user issues to designing forward-thinking enhancements, you will elevate productivity across the entire customer lifecycle.
Key Responsibilities
- Manage the administration and optimization of sales and customer success systems (e.g. Salesforce, customer success platforms, outreach tools), ensuring data integrity, workflow efficiency, and actionable reporting dashboards.
- Serve as the primary point of contact for sales and CX system questions, incidents, and feature requests.
- Improve lead management, routing, and follow-up processes to shorten response times and maximise conversion.
- Build and maintain scalable automations using native platform features or iPaaS solutions such as Zapier or Workato.
- Collaborate with Sales, Marketing, and CX leaders to identify friction points, propose solutions, and drive implementation projects.
- Partner with Enablement to deliver onboarding and ongoing training on systems best practices.
- Monitor system usage, licence allocation, and performance metrics; surface insights and recommendations to leadership.
- Maintain clear documentation of architecture, integrations, and change management processes.
- Stay current on emerging RevOps tools and AI-driven capabilities that can unlock efficiency or new insights.
Qualifications
- 5+ years in Sales Operations, Revenue Operations, or Business Systems roles supporting SDR, Sales, or Customer Success teams
- Proven Salesforce Administrator experience and certification.
- Hands-on expertise with sales engagement and automation platforms.
- Demonstrated success troubleshooting user issues and translating requirements into scalable workflows.
- Familiarity with data enrichment, lead scoring, and attribution concepts.
- Solid understanding of API-based integrations and data flows between systems.
- Experience organising or leading small project teams, with strong prioritisation and stakeholder-management skills.
More Information
- Remote work setup
- Equipment provided
- HMO, 13th month pay
- Work Schedule: Monday to Friday, US business hours
