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• Full name✱
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• Current company

L1 Chat Support Agent

• Expected Monthly Salary✱
• Source of Application✱

  • LinkedIn
  • Reddit
  • Facebook
  • Onlinejobs.ph
  • Indeed
  • Referral
  • Post Status
  • Other
• If you were referred by someone, please mention their name.
• Preferred shift✱

  • Early Morning (around 3am to 4am start - Philippine Standard Time)
  • Morning (around 8am to 9am start - Philippine Standard Time)
  • Afternoon (around 4pm to 5pm start - Philippine Standard Time)
  • Evening (around 8pm to 9pm start - Philippine Standard Time)
  • Late Night (around 11pm to 12am start - Philippines Standard Time)
  • I am flexible to work any shift
• Why do you believe that you would be a good addition to the LevelUp team?✱
• What aspect of a job or career is most important to you? Please also explain why.✱
• What is your long term ambition for the future? (this can be work related or a personal ambition)✱
• What is your biggest passion in life and why?✱
• What other interests do you have outside of work?✱
• How would you describe your skill level with providing support to customers?✱
• What is the maximum number of live chat conversations you have handled simultaneously, and how did you manage to ensure quality support for each customer?✱
• Describe a situation where you had to prioritize multiple live chat conversations simultaneously. How did you manage your time to ensure timely responses and resolutions for each customer?✱
• Can you share a specific challenging situation you encountered while providing live chat support? How did you handle it, and what was the outcome?✱
• How do you ensure a positive and satisfactory customer experience when providing support through live chat?✱
• Describe a situation where you had to collaborate with other team members during a live chat interaction to provide comprehensive support. How did you ensure seamless collaboration?✱
• Part 2: Provide your own responses to the queries / requests below.
• I've been trying to process a payment for my subscription, but I keep getting an error message when entering my credit card details. It's been really frustrating, and I need to resolve this issue quickly. I reached out more than a day ago, but I haven't received any response from your support team. Can you please tell me why it's taking so long to get assistance with this payment problem?✱
• I want a refund. Your support team didn’t help me get your product working.I’m outside of the 30-day money-back window but I don’t care. You should give me a refund because your product doesn’t work!✱
• I've decided to cancel my subscription due to some recent issues I've encountered. I'm also hoping to get a refund for the remaining period. Can you please assist me with the cancellation process and let me know what steps I need to take to get a refund?✱
• I've been really enjoying your service, and I'm interested in upgrading my current subscription plan to include some additional features. Can you guide me on how to make these modifications and what the process involves?✱
• I recently moved, and I need to update my account information, including my new billing address. Could you please guide me through the process of updating these details?✱
• I'm currently on your basic plan, but I'm curious about the features available in the premium plans. Can you provide details about the different pricing plans you offer and what additional benefits they come with?✱
• I'm having trouble navigating through the support portal. Can you guide me on how to use the help desk tool to find information about my billing history and account details?✱
• I'm having trouble accessing my account. It seems like my password isn't working, and I'm locked out. Can you assist me in resetting my password or unlocking my account?✱
• I currently have two accounts with you, and I'd like to merge them into one for easier management. Is this possible, and if so, can you guide me through the process?✱
• I received an email about some suspicious activity on my account. I'm concerned about security. Can you verify the authenticity of this message and guide me on how to secure my account?✱
• I've decided to deactivate my account for personal reasons. Can you provide information on the steps I need to take to deactivate my account, and what happens to my data afterward?✱
• Please complete the WPM test. Please make sure to upload/attach the screenshots of your test results in the appropriate upload fields below. https://10fastfingers.com/typing-test/english✱

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• Frictionless LTD/LevelUp collects and processes your personal data solely for the purpose of your job application. By proceeding, you consent to LevelUp processing and storing your data for up to five (5) years. Your data will be retained exclusively for application purposes and will not be sold to any third party.

  • Yes, I would like to receive notifications about future job opportunities that match my skill profile. I understand I can opt out at any time, my data will never be sold, and I will only be contacted about relevant job openings.