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Helpdesk Support Agent Experience

• Are you legally authorized to work in the Philippines?✱

  • Yes
  • No
• Have you used Zendesk?✱

  • Yes
  • No
• Do you have at least 2 years of live chat customer service experience?✱

  • Yes
  • No

Helpdesk Support Agent

• Expected Salary:✱
• Are you available to work on a 6-month fixed-term contract starting the first week of October??✱
• Preferred Work Schedule:✱

  • Dayshift
  • Midshift
  • Night Shift
  • No preference
• How did you hear about this job opportunity?✱

  • LinkedIn
  • Indeed
  • OLJPH
  • Referral
  • Glassdoor
• If you were referred by someone, please mention their name.✱
• Have you worked with sales processes or business applications? If so, briefly discuss or provide details✱
• Have you used Jira for managing support requests? If so, how did you use it in your previous role?✱
• What’s your experience using Slack and Salesforce in a support capacity?✱
• Aside from the tools mentioned above (Slack, Salesforce, Zendesk and Jira). What other administrative tools and business applications have you used in a support capacity? Please describe your experience with them.✱
• Please describe your experience in handling tickets and troubleshooting technical issues?✱
• What types of issues have you resolved most often through ticketing?✱

• Frictionless LTD/LevelUp collects and processes your personal data solely for the purpose of your job application. By proceeding, you consent to LevelUp processing and storing your data for up to five (5) years. Your data will be retained exclusively for application purposes and will not be sold to any third party.

  • Yes, I would like to receive notifications about future job opportunities that match my skill profile. I understand I can opt out at any time, my data will never be sold, and I will only be contacted about relevant job openings.