Upgrades Processing Specialist
Manila
LevelUp – Support /
Full-time /
Remote
Company Overview
LevelUp is a specialized BPO company that partners with technology companies across the US, UK, Europe, and Canada to provide tailored outsourcing solutions. For over seven years, we’ve built a reputation for delivering high-quality operational and back-office support, helping our clients scale efficiently. Our team consists of highly skilled and passionate professionals who are dedicated to providing exceptional service, technical expertise, and seamless support to our clients.
Position Overview
The Upgrades Processing Specialist plays a vital role in ensuring a seamless and efficient experience for customers transitioning through upgrades. This position is responsible for managing the entire upgrade lifecycle - from post-sale coordination to successful implementation and post-upgrade support. The ideal candidate is highly organized, detail-oriented, and tech-savvy, with strong communication and problem-solving skills.
Key Responsibilities:
- Oversee the full upgrade process, from planning and coordination to execution and follow-up.
- Coordinate internal data and application migrations, as well as server resizing, with minimal downtime and preserved data integrity.
- Collaborate with Account Managers and customers to collect upgrade details and set schedules.
- Develop and maintain accurate success plans that include objectives, timelines, and key considerations.
- Track upgrade progress, troubleshoot issues, and confirm successful execution.
- Conduct pre- and post-upgrade risk assessments and environment comparisons.
- Communicate post-upgrade status and performance findings to customers.
- Provide guidance on new features and functionalities post-upgrade.
- Ensure proper transition of customers to ongoing support teams after upgrade completion
Qualifications:
- Strong organizational and time-management skills; ability to meet deadlines under pressure.
- Excellent verbal and written communication skills; customer-centric approach.
- Ability to follow detailed processes and standard operating procedures.
- Familiarity with tools such as Salesforce, Zendesk (or similar ticketing systems), JIRA, and scheduling platforms.
- Basic technical understanding of server migration, web hosting, and WordPress environments.
- Proactive mindset in identifying and mitigating risks.
- High attention to detail and accuracy in documentation and reporting
What we Offer:
- Fully remote work environment
- Opportunity to work with a dynamic and collaborative team
- Equipment provided
- 13th month pay
- HMO
₱38,000 - ₱40,000 a month
