Customer Success Manager (Remote)
San Francisco, CA
Customer Success – Customer Enablement /
Full-Time Remote /
________This is an example________
PLEASE READ: these jobs are testing jobs of Lever's testing environment - please do not apply for this job.
Lever was founded ten years ago to tackle the most strategic challenge that companies face: how to recruit and hire top talent. We’re building the next generation of hiring software that companies like Netflix, Yelp, Cirque du Soleil, Shopify, and Spotify rely on to grow their teams. We've rethought the talent acquisition paradigm and are the innovation leaders in our space and looking for the right people to join us as we scale. We’re extraordinarily proud of the company we’ve built so far (not to mention humbled to be recognized as the #1 place to work in San Francisco, as well as a top workplace in the entire United States). Our people are Lever’s biggest competitive advantage and we’ll continue investing in our “Leveroos” and people-first culture.
What You Will Be Doing
- Grow and maintain a high performing team of Site Reliability Engineers including recruiting and retaining top talent capable of operating under pressure through empowerment, development and coaching/mentoring.
- Define and own the roadmaps to continuously improve platform resilience, automation and reduce the amount of toil.
- Own the prioritization, planning of projects and features, stakeholder management and tracking of commitments to our customers
- Look for efficiencies & driving results using smarter monitoring; find opportunities in optimising the customer experience whilst balancing change risk with automation and testing.
- Instrument SLI, SLOs, and actionable alerts in partnership with product owners, engineering and architecture teams.
- Identify, measure and track reduction & automation of manual and repetitive work
- Identify, prevent and fix complexities that are found in software design, system architecture, configuration, deployment processes, or elsewhere.
- Partner with engineering, InfoSec, application architecture and other groups for addressing both customer and internal pain points through automation
- Drive the firm’s SRE strategy to ensure production availability and resilience with a strong focus on excellent customer experience
Responsibilities
- 1
- 2
- 3
Requirements
- 1
- 2
- 3
THE LEVER STORY
Lever builds modern recruiting software for teams to source, interview, and hire top talent. Our team strives to set a new bar for enterprise software with modern, well-designed, real-time apps. We participated in Y Combinator in summer 2012, and since then have reached our Series D, raising more than $120 million. As the applicant tracking system of choice for Netflix, Atlassian, KPMG, and McGraw-Hill Education, and thousands more leading companies, Lever means you hire the best by hiring together.
Lever is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. Learn more about our team culture and commitment to diversity and inclusion.
California residents applying for positions at Lever can see our privacy policy here.
