Customer Success Manager
Arlington, TX
/
Hi, welcome to the opening paragraphs which are defined in Settings -> Job Site. We'll show this in a moment.
Emailage has an immediate opening for a Customer Success Manager. The Customer Success Manager is the primary point of contact for existing customers and responsible for the successful onboarding of new accounts. The Customer Success Manager will help the customer achieve success with our solution by aligning Emailage’s capabilities with the needs of the customer. This is a dynamic role within the Customer Success team that works very closely with Sales, Marketing, and Product. This position reports directly to the Director of Customer Success – North America.
Primary responsibilities:
- Responsible for the success of assigned customers
- Manage the relationship and revenue of enterprise customers
- Responsible for revenue and utilization growth of assigned customers
- Serve as the customer advocate internally
- Continually improve and enhance the effectiveness of our solution for customers
- Play a role in creating strategies and processes to enhance the customer experience
- Ensure clients have a positive experience with Emailage at every touch point
Lever builds modern recruiting software for teams to source, interview, and hire top talent. Our team strives to set a new bar for enterprise software with modern, well-designed, real-time apps. We participated in Y Combinator in summer 2012, and since then have raised $73 million. As the applicant tracking system of choice for Netflix, Eventbrite, ClearSlide, change.org, and thousands more leading companies, Lever means you hire the best by hiring together.
Lever is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. Learn more about our team culture and commitment to diversity and inclusion.
