international man of mystery
New test Department 12 – Client Experience /
The Solutions Architecture team is looking for a new member who can add a new perspective to our group! Are you someone who can interact with customers of all levels & seniority and bring your technical skills to deliver solutions that meet climate risk business needs? Then this role could be for you!
The Solutions team is often the direct point of contact for our customers and helps them maximize the value from Jupiter’s products and services. A successful Solution Architect has a diverse skillset to create and deliver customer solutions, and maintains high customer satisfaction. In time you will become a subject matter expert across most, if not all of Jupiter’s domains!
YOUR KEY RESPONSIBILITIES:
Solution Delivery
- Responsible for project execution and customer implementations, including technical solution design, custom product delivery, and deliverable creation
- Deliver data results to customers through automated and semi-automated data processes.
- Full ownership of customer satisfaction, on-time delivery, planning, communication, budget and customer results.
- Work with a cross-functional team of product managers, scientists, and developers to deliver solutions
Customer Success
- Responsible for customer satisfaction throughout their relationship with Jupiter.
- Act as the point of contact for existing customers by providing technical solution support, answering questions, ensuring the customer is maximizing the value of products and services.
- Develop strategic cross-sell and up-sell opportunities with the business development team.
Internal Collaboration
- Drive learnings from engagements back into core functions at Jupiter.
- Create custom solutions as new customer requirements emerge.
- Assist product and science teams with deploying Jupiter data.
Prospective Customer Engagement
- Partner with business development to develop marketing collateral, deliver product demonstrations and solution design.
- Responsible for providing leadership in the creation and delivery of solutions designed to meet a customer’s business needs.
- Develop industry domain knowledge to be able to position company service offerings versus competitors.
