Sales Operations Manager
Bedford, MA
Sales /
Hybrid /
Hybrid
Lexington Medical is a medical device manufacturer in the Boston area that produces minimally invasive surgical stapling solutions. Our unique customer-centric approach to engineering has allowed us to be agile and responsive to the stapling market and has yielded 3x revenue growth in the last two years. Our business structure enables us to produce a unique range of devices and proprietary technology best suited for leading surgeons and their patients, while also quickly adapting to the everchanging market conditions.
Our recruiting philosophy is centered on attracting talented individuals committed to delivering innovation. Rooted in a talent dense culture that fosters continuous growth and achievement, both personal and organizationally, we've been organically scaling at a rapid pace and have aggressive hiring plans for the years ahead. By joining Lexington Medical, you will have the opportunity to impact the lives of millions of patients worldwide and thrive in a growing company.
We are currently looking for a Sales Operations Lead to provide hands-on operational, administrative and internal customer service to our sales team across the organization. This is a high-visibility role with oversight of our sales analytics, order entry and execution.
Responsibilities
- Support critical sales systems such as metrics, reporting and Order to Cash (OTC). Responsible for gathering and processing sales data
- CRM data entry and management. Facilitate the continuous improvement of CRM processes and tools
- Management of the Sales Operations Team
- Develop and monitor dashboards for trend analysis
- Assist with invoicing and billing related to sales. Review orders for accuracy and complete details
- Collaborate with the sales team on order issues and follow-ups
- Communicating and facilitating requests from field sales team
- Assist in responding to customer requests for proposals (RFPs) as required. Support the creation of accurate quotations and proposals
- Partner with the marketing team on tradeshows, conferences and customer events
- Support sales onboarding and training
Requirements
- 2+ years of related professional experience. Sales, finance or operations preferred
- Bachelor’s degree in Business, Finance, Supply Chain or similar
- Proficient with Salesforce or other CRM
- Proficient with Odoo or other ERP system
- Experience with CRM and/or ERP software customizations is a plus
- Proficient with the Microsoft Office Suite
- Highly organized and detail-oriented
- Must be self-directed while holding excellent interpersonal skills with the ability to work as part of a team
- People Management experience is preferred
