LIFEFORCE | Clinical Team Lead
Remote
Clinical Operations /
Full Time /
Remote
Lifeforce is the future of proactive care. We’ve built the first clinically integrated proactive care platform empowering people to think clearer, feel stronger, and live longer.
By combining robust at-home diagnostics, custom nutraceuticals, safe, effective pharmaceuticals, expert clinical support, and an integrated digital-first member experience, Lifeforce equips our members to live at their best for themselves, their families, and their communities.
Lifeforce (www.mylifeforce.com) makes it easy to understand your body and keep living at your peak. Launched in February 2022, the Lifeforce membership combines everything you need to track your key biomarkers and get the insights, tools, coaching, and clinical expertise to look, feel, and perform at your best. One convenient, integrated solution guiding you to the right health-optimization decisions, at the right time.
As the clinical team lead, you will work alongside our Medical Director and Manager of Clinical Operations to provide best-in class patient care and experience for our members in a remote, telehealth environment.
Responsibilities Include:
- Overseeing the development and implementation of the clinical quality assurance and care management programs and initiatives designed to ensure that Lifeforce members receive high-quality, coordinated care and optimal health outcomes. This will include shadowing live telehealth visits, reviewing charts and survey responses and information from other sources.
- Assisting in hiring and onboarding new clinicians as well as maintaining the training and SOPs, ensuring the clinical staff is adhering to Lifeforce clinical protocols.
- Conducting performance reviews for the clinicians
- Identifying and implementing quality improvements, and providing guidance and training to team members, providing feedback to improve clinician execution during clinical encounters
- Measuring the clinical quality rate and achieving set monthly and quarterly targets
- Assisting and managing the clinical RN team in addressing clinical messages, including management of adverse events, side effects, and other member questions related to treatment plan. 20% of time will be allocated towards addressing the clinical message queue, calling members and handling escalations
- Assisting Medical Director in capacity planning and hiring
- Ensuring compliance with advanced practice providers (NPs and PAs)
- Managing clinicians’ telehealth schedule and time sheets
- Maintain KPIs related to clinical quality and health outcomes
- Handling and resolving clinical escalations in a high-quality manner that fosters member retention
- Assisting clinical operations team and medical director in RCM, making sure clinicians adhering to proper ICD-10 and CPT codes and proper charting for billing.
You Should Get in Touch if You Are/Have:
- Autonomous, multi-licensed RN/NP preferred with experience in internal medicine or subspecialties, family practice, OB/Gyn, functional and/or integrative medicine
- 2+ years of experience in a telehealth care, care management, or care coordination role
- 5+ years in an ambulatory adult chronic disease management care setting such as primary care, cardiology, endocrinology, nephrology,
- 2+ years experience in leading a clinical team focusing on QA
- Experience working in a 100% remote environment
- Experience working as a part of an interdisciplinary care team
- Experience collaborating closely with a Product team or Product managers
- A strong interest and passion for wellness, fitness and nutrition
- Are tech-savvy and can quickly acquire proficiency with the new systems and tooling
- Excellent interpersonal, verbal, and written communication skills.
- Energized by a team environment, and thrive in a fast-paced atmosphere and successfully collaborate with diverse groups at all levels of the organization when needed
- Strong time management skills and can work independently with minimal supervision.
- Detail-oriented, have strong organizational skills, and a comprehensive understanding of telehealth operations and regulatory standards
What We Offer:
- Complimentary Lifeforce Membership & Discounts on Nutraceuticals
- Medical, Dental, Vision & Life Insurance
- Wellness Perks & Benefits
- Paid Training
- Work from Home, Fully Remote Environment
$115,000 - $125,000 a year
Please note that job scams are on the rise. If you are contacted for this role, it will be from a team member with an email address domain of either @m13careers.co, @mylifeforce.com, or @m13.co. Our company does not use Microsoft Teams and will never ask you to disclose your banking information.
